Commonly Available Job Positions at Strand Brothers Service Experts Heating & Air Conditioning in Austin Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager supervises the P&L, drives sales, and provides leadership to all personnel and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician communicates with residential and/or commercial customers to respond to their questions, resolve problems, and confirm complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also conducts installation and service on inside air equipment and products, as well, and has the expertise to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist fields customer questions, objections, and billing issues with the highest level of respect and professionalism to resolve customer complaints with a single-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, using approved radio and pager policies, dispatches calls to Installers, Service Technicians, and Maintenance Technicians. The person in the role also corresponds with the customer to verify the customer is informed of scheduled appointments, respond to inquiries, and to help resolve concerns. The Dispatcher strategically plans and routes the most ideal technicians following established company policies.