How to Fix Your Nest Thermostat When it Won't Respond

    January 18, 2016
    If you have a Nest Thermostat you may have heard about the recent problems and may be living in fear of being left without heat in the dead of winter.

    But fear not!

    Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

    For complete instructions, visit Nest Support page. For a quick overview, keep on reading:
    Nest Thermostats that were recently updated to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not effectively charging the battery, or turning off completely. Nest recommends recharging and restarting your thermostat to resolve the glitch and get it up and running again.

    Signs of this glitch include the following:
    • the thermostat being down on the Nest App and disconnected from Wi-Fi
    • the thermostat alerts you that the battery is low and it needs to turn off
    • the thermostat’s animated properties are slower than usual
    • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
    • the thermostat’s display won’t light up and unresponsive (you may also have a blinking red or green light above the display)
    • the thermostat can’t control the corresponding HVAC unit(s)

    If your Nest Thermostat will turn on but you can’t control it or it’s slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

    IMPORTANT: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

    After approximately 10 minutes of charging, unhook the Nest Thermostat from the USB charger. If the thermostat has turned on during this time, power it off and then turn it back on again, manually restarting the thermostat. Once it has fully restarted, plug it back in to finish charging. After an hour of charging, detach the Nest Thermostat and restore it to its base.

    You should be ready to rock and this point, but again, for more thorough instructions and information, please see Nest Support.

    If you have gone through both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in reinforcements. Enter us! If Strand Brothers Service Experts set up your Nest Thermostat, please reach out to us at 512-596-1257 or schedule an appointment online. If your Nest Thermostat was not installed by Strand Brothers Service Experts, please reach out to Nest Support here.

    Also, do not let this matter scare you about your Nest’s reliability. By owning and properly using Nest, your thermostat is truly saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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