What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Strand Brothers Service Experts, you will pay for the trip charge and a diagnostic fee independently. Many companies you’ve called in the past most likely combined the trip charge and diagnostic fee, but we think we can provide you with better value by separating them.

What Exactly Is a Trip Charge?

A trip charge covers the cost for a licensed plumber or HVAC technician to visit your home. Occasionally called a service call fee, this payment is the base rate for bringing our technicians, equipment and expertise to your front door. If you'd like to eliminate trip charges in the future, you can look into registering for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services needed to find the root cause of a problem. For plumbing, this may be comprised of scoping. For HVAC repairs, it might involve examining the inside of your unit. If you prefer to use Strand Brothers Service Experts for your repairs, the diagnostic fee is rolled into the repair bill. That said, you are charged for the diagnostic services alone if you do not.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee addresses all the work involved in evaluating the issue and figuring out a plan for repairs. If you're paying for repairs, you shouldn't notice the diagnostic fee because it'll be rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Some other plumbers and HVAC companies will charge a single fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we have two individual fees. This helps us to price our services in the fairest possible manner.

chat now widget box