We Can Repair Any Kind of Gas Fireplace in Austin

Gas fireplaces make adding warmth to your Austin home easy. Just flick a switch or push a button for immediate heat.

They’re also fairly effortless to use. Unlike their woodburning alternatives, there’s no need to use firewood or clean up ashes. But like any other natural gas units, these fireplaces need annual tune-ups to help them run efficiently and avoid breakdowns.

When your fireplace won’t light or won’t keep burning, the Experts at Strand Brothers Service Experts can help. Use our easy-to-follow hints first. If your fireplace still isn’t working correctly, give us a call. We can handle any type. All of our technicians are NATE certified, which means they’ve passed rigorous training to better meet your needs. And all of our outstanding work is supported by a 100% Satisfaction Guarantee for a year.^*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a couple of reasons why your fireplace won’t turn on. Take off the cosmetic plate under your fireplace to access its components.

1. Is a breaker tripped? Check your home’s electrical panel and adjust breakers as necessary.
2. Is the gas working? Make sure the valve is in the “open” placement.
3. Is the pilot light lit? If it has blown out, follow manufacturer instructions to rekindle. Fasten the vent cap to block drafts from putting it out.
4. Pilot light ignites but won’t stay on? There could be an issue with the thermocouple, a metal safety sensor that monitors gas flow.
5. Pilot light stays on but fireplace won’t start? It could be the thermopile, a metal piece that changes heat to electricity to open the gas valve.

If you suspect there’s a problem with the thermocouple or thermopile, contact us for assistance.

Fireplace is Making Odd Sounds or Smells

• Rumbling or roaring noises? Adjust the flame and vacuum the burners once they’ve fully cooled.
• Grinding or shrieking sounds? Have Strand Brothers Service Experts repair or install a new blower.
• Odd scents? Clean the fireplace’s interior and flue following the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, ventilate your home and call us without delay.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a routine basis can help it run more efficiently and avoid costly breakdowns. It may even help it run longer.

1. Verify your fireplace is fully cooled.
2. Switch the gas off by turning the valve to “off.”
3. Remove the gas logs, examine them for cracks and clean them with a soft-bristled brush.
4. Clear the lava rocks, vacuum them separately and wipe away soot with the brush.
5. Clean the inside of the fireplace with a vacuum hose attachment.
6. Clean interior edges with a wet cloth. Use warm, soapy water to remove dust or soot collections.
7. Return lava rocks and logs in the same order.
8. Clean the glass casing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can etch the glass or cause it to break.
9. If you have a vented gas fireplace, examine the outside vent and get rid of debris such as leaves or bird nests.
10. Make sure your carbon monoxide detector is working appropriately.

Schedule Annual Maintenance Today

Once your fireplace is working again, schedule regular maintenance with us. These examinations can potentially catch issues before they start. We’ll test your components for cracks. We’ll also make certain there aren’t any leaks and that pressurization levels are correct.