We Can Repair Any Kind of Gas Fireplace in Austin

Gas fireplaces make adding warmth to your Austin home easy. Just move a switch or push a button for immediate heat.

They’re also fairly easy to use. Unlike their woodburning alternatives, there’s no need to put in firewood or sweep up ashes. But like any other natural gas systems, these fireplaces have to have annual tune-ups to help them run efficiently and avoid malfunctions.

When your fireplace won’t light or won’t keep burning, the specialists at Strand Brothers Service Experts can help. Use our step-by-step hints first. If your fireplace still isn’t working correctly, give us a call. We can take care of any type. All of our technicians are NATE certified, which means they’ve passed rigorous training to better help you. And all of our excellent work is upheld by a 100% Satisfaction Guarantee for a year.^*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a couple of explanations why your fireplace won’t turn on. Pull off the cosmetic piece beneath your fireplace to access its components.

1. Is a breaker tripped? Check your home’s electrical panel and reboot breakers as necessary.
2. Is the gas running? Make sure the valve is in the “open” placement.
3. Is the pilot light lit? If it has blown out, follow manufacturer instructions to rekindle. Fasten the vent cap to block drafts from putting it out.
4. Pilot light ignites but won’t stay on? There could be a problem with the thermocouple, a metal safety sensor that monitors gas flow.
5. Pilot light stays on but fireplace won’t light? It could be the thermopile, a metal piece that changes heat to electricity to open the gas valve.

If you suspect there’s a problem with the thermocouple or thermopile, contact us for assistance.

Fireplace is Making Odd Sounds or Smells

• Rumbling or roaring noises? Adjust the flame and vacuum the burners once they’ve fully cooled.
• Grinding or shrieking sounds? Have Strand Brothers Service Experts repair or install a new blower.
• Odd smells? Clean the fireplace’s interior and flue following the steps below. If you smell rotten eggs or burning wires, turn off the fireplace, open windows in your home and get in touch with us right away.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a regular basis can help it heat more efficiently and avoid costly breakdowns. It may even help it run longer.

1. Verify your fireplace is fully cooled.
2. Switch the gas off by turning the valve to “off.”
3. Remove the gas logs, examine them for cracks and clean them with a soft-bristled brush.
4. Remove the lava rocks, vacuum them separately and wipe away soot with the brush.
5. Clean the inside of the fireplace with a vacuum hose attachment.
6. Clean internal edges with a wet cloth. Use warm, soapy water to get rid of dust or soot collections.
7. Return lava rocks and logs in the same design.
8. Clean the glass housing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can etch the glass or cause it to break.
9. If you have a vented gas fireplace, take a look at the outside vent and get rid of debris such as leaves or bird nests.
10. Make sure your carbon monoxide detector is operating correctly.

Schedule Annual Maintenance Today

Once your fireplace is working again, schedule periodic maintenance with us. These checks can potentially catch issues before they begin. We’ll test your components for damage. We’ll also make certain there aren’t any leaks and that pressurization levels are correct.