Strand Brothers Service Experts Reviews

"Grady is very thorough and efficient."

"The technician always done the best job, pointed out things to improve my AC/Heating system."

"Even though my hot water heater leaked after it was flushed and caused some damage to a few books, Dale the plumbing manager has promised to replace them."

"Professional"

"The check valve did not hold pressure & started leaking, called they sent out another tech who said he did seal threads"

"Every time Strand Brothers is at our house, they do a great job!"

"Technician was very thorough and in no hurry to complete his task and explained things being serviced as he was going along"

"Outstanding service"

"Glen was great and did everything he could but he was unable to fix both installation errors. The original plumber no showed the previous Friday. He closed out my ticket saying he was at my home and completed the job when in fact he was never here. Glen called Allen, the other plumber, to tell him he would need to come out on Tuesday 10/12/20 and that he would schedule this appt through dispatch but that never happened so no one showed up Tuesday....another no show. My scores reflect my recent dealings with the company not Glen."

"I feel like went above and beyond with the service"

"I am doing this for my husband who was there, and he said they were good."

"because of Miguel"

"I just feel safer use of my equipment after being inspected and any discrepancies repaired with the upcoming winter.here"

"minimum time on the job with very good results."

"Knowledgeable and courteous"

"Alex was great and found the AC problem and ordered the coils. He installed the new parts and was very professional. It was nice to have him working in my home."

"Very thorough and cares to do a great job."

"Mark did a great job listening to the issue I was having, and did a wonderful job helping to troubleshoot an work through the potential solutions."

"Technician was on time and he explained what he was doing and what I needed to do to keep the unit functioning properly."

"Courteous and professional"

"Very thorough and efficient."

"Andres was very prompt, professional and experienced."

"Glen is a superb plumber. Honest and very good at his technical work."

"He was 2 hours late"

"did nice job i believe so far"

"Good communication"

"How quickly the tech arrived and how he explained the cause of the problem."

"Technician was quick and knew how to diagnose and resolve the problem within minutes. Also gave me realistic steps to monitor solution and a way to contact if more work was needed."

"Outstanding service"

"We had someone at our house eithin 1 hour on a SUNDAY, Amazing. And he fixed it quickly. Randall was incredibly friendly and helpful. As well as cautious with all of this Covid crazy going on."

"Arrived on time. Was very friendly and communicated very well what was done. Excellent job."

"Professional, knowledgeable, courteous"

"Experienced professional and very kind. THX"

"Your tech fixed The problem and it worked for two days. On his next visit, I asked him if he checked the coil to see if it was dirty and he said the unit needs replaced. Didnt check the coil. Had another company replace the unit for 1/4 the cheapest quote offered by your company. Coil was very dirty and most likely the cause of the problem. But you have great response time."

"Randy was very polite & checked out the A/C. I am still smelling a faint smoke smell when the A/C is blowing, but he didn't find anything."

"I think your service call prices are way too high."

"Nice young man. Answered every question."

"Andres was very helpful and professional."

"Josh and his team did a thorough inspection of the entire sewer line. They arrived on time. They allowed me to see the damages caused by roots for myself to see what repairs were needed. Replaced the whole connection from the house to the street in a day. Only a few hours of down time occurred throughout the day. Helped get city permits for me. Finished the job thoroughly, and the clean up left the yard in pristine condition. A very friendly group of folks. Thanks so much for your efforts."

"Very professional."

"He was very thorough"

"The technician was very knowledgeable."

"very professional and helpful"

"I have been your customer for many years, but will not any longer due to the negligence in servicing my AC unit, the resultant damage to my home, and the lack of response after two requests to speak with a manager concerning these issues. During the spring maintenance service this tear, I requested that the technician be sure to clear the drainage line, as I have had difficulty in the past with biological growth occluding the line and causing the cutoff switch to activate and shut down the system. A few weeks after this service, the system began intermittently shutting down, and I made another service request, during which the unit had begun to operate normally, and the technician found no issues. A few weeks later, water began dripping through my ceiling, and exained the unit, and found the drip pan overflowing into the ceiling below it. Again I made a service request during which the technician related that the drain cutoff switch had failed and the drain had backed up and overflowed due to biological growth in the system. He also suggested that I neede to have the evaporator coils cleaned out, which he estimated wuld cost around $1500. The result is that I now have sagging and stained sheetrock in my downstairs ceiing as a result of a technician neglecting to clear the drain on maintenance, and a company that ignores my requests to speak with a supervisor regrding these issues."

"The technician told me everything wrong with the system and that it needed replacing, but could not diagnose the problem and what was causing the issues. $132 is a lot of money to pay for that."

"They were timely, polite and efficient and told us what they had done and what was left to do."

"I was impressed with how quickly they arrived, how efficiently Miguel worked, and how they answered all my pressing questions in a very quick and direct manner. Daniel walked us through several options for repair/ replacement/ and financing, all of which put my mind at ease."

"Technician was fantastic and completed the job in less than an hour. My frustration was the $410 I was charged for labor and another $327 for a previous trip that took 30 minutes to troubleshoot the problem and fix. To me this borders on price gouging. I realize everyone needs to make a living but that kind of labor charge is ridiculous. Next time I will learn better to get the labor warranty which I now have in place."

"Did not do a thorough exam of the problem area."

"Quick response from initial call to completion."

"This tech was extremely pushy about us talking to a sales person for a new HVAC at that time. He didn't seem interested in checking our existing system for issues. I showed him where our filters are located. I was hoping he would change our filters at the same time. He said to just wait until the HVAC sales person is out."

"I was disappointed there was a trip charge and also a diagnostic charge. I was also disappointed the service technician wanted to charge $200 for a non-programmable thermostat. They are $20 at Home Depot. Thats a huge mark-up."

"Overall very good. Only item to improve would be caller ID, when calling to say tech was on his way. Too many junk calls. If no ID, we don't answer."

"They were very professional"

"Outstanding quality work"

"Because you guys are fantastic. I wish I could work full time for you guys."

"You all had just been two weeks ago, and then charged more money to take care of things that should have been done."

"I was able to get an appointment quickly and Miguel was right on time. He was professional, friendly, very helpful, and fixed our ac issue."

"Carlos was professional and polite, explained why our water heater failed."

"I appreciated the quick service because we were melting! Julio clearly explained the problem and cost, and got to work. All in all in it was a fast, professional experience. Thank you also for the mask and distancing!"

"Respectful of property, good communication"

"Terrible company"

"always delivers super customer service and keeps appts. on time"

"The new AC is not cooling sufficiently. There was a problem with the installation which resulted in a leak so Diego came back and fixed the drip but the AC does not cool below 76-75 degrees during the day. Alfonso came and checked on it and his adjustments did not improve performance. Orlando said last Friday that management will be in touch but I have yet to hear. This is very disappointing considering that we selected Strand over Stan's and ABC. It is not acceptable from service experts and the problem needs to be addressed immediately."

"1100 p.m. emergency call. He had to drive a long time. Was very quick and was very nice."

"Alex was great!"

"The technician arrived without much delay and on time. He was friendly and he clearly explained the problem and what he planned to do. And he did it it."

"Julio has been to my house before. Very professional and efficient."

"Mr. Miguel Felix makes me feel that he knows his job very well. Hes a good example of the quality work Strand Brother Stand for."

"Outstanding service"

"Service not completed."

"Great service from the tech. Minus two points for the customer service center who lost or forgot us and did not send us any reminder about re-upping our service contract. The excuse I got was that we had done the two service visits we paid for, so it was our responsibility to contact Strand Bros to re-up our contract. What?! Would the owners of the company actually agree with that? Embarrassing and awkward."

"Came fast fixed quick"

"On time, quick installation, no issues, price as quoted"

"The staff (both inside and outside) are always wonderful to deal with. However, the online portal sucks! Requests for appointments are not answered and payments are difficult to be made. Forced to use Wells Fargo bill pay."

"technician is always informative and helpful and polite . Service is prompt."

"I walked through insp with tech. He explained what he did and what numbers meant"

"The main reason is that ac runs a lot better after the work was done.Also he explained what was needed what was done."

"Alpha did a great job and so did the install team"

"On time, fair price, friendly plumber"

"Carlos was thorough and profey."

"We had a capacitor replaced at noon by 6 pm the temp was still in the eighties. Strand dispatched another tech. We had a good lengthy conversation and made an appt for a service adviser to provide a quote for replacing the HVAC. We had the appt last week and are waiting on a revised quote. Meanwhile the AC temp was in the 80's today. I called 3 hours ago but never got a call back."

"talked me through the work that was planned and was very thorough in doing the job. professional and helpful."

"Kevin called to let us know he was 30 minutes away and confirm it was OK for him to arrive after 8 PM. He was honest, quick and quite pleasant throughout the experience. I would highly recommend him and request him as our service representative in the future."

"Did the work rapidly and left no mess"

"It took a long time to figure out the issue. A new A/C caused the power to shut off."

"Tech came out and once he trouble shot the issue it was too late to order the part so have to wait all weekend without AC plus now have to wait for order to be placed on Monday and wait on delivery. Tech did not know how long it would be for it to be delivered."

"Great service."

"The technician was very professional. He answered all questions and gave me necessary information."

"Strand Brothers always send outstanding service associates that really work to satisfy. Couldn't ask for better."

"Best presentation of an Estimate for residential or commercial Air Conditioning System I have ever seen. I cannot justify paying your estimate it is very high."

"We have used Strand and Carlos has been servicing our products for years. WE have recommended you to others in the neighborhood."

"Very professional and cheerful technician"

"He was prompt, helpful and gave good advice."

"Service technician was on time, personable, polite and knowledgeable."

"There was a little confusion about the next step to find the problem, but Alpha & Miguel explained it to me so I understood."

"Person was very knowledgeable and professional. Complied with the COVID safety procedures."

"provided the required service at the agreed to price"

"Alpha has helped us with two AC installations and is knowledgeable, professional, and helpful. He doesnt try to up sell, just presents all options and explains them clearly. (We went with the best on available as a result)"

"Grady was very thorough and answered all of my questions. I would request him again for the next service."

"No service yet. Just repeated emails with surveys and appointment confirmations"

"Your technician seemed up to date on technology. He was very direct and answered all of our questions."

"They came in explained everything so that I could understand. Answered all my questions, no pressure on buying anything just Options. They came back the next day to replace my water heater. When they were done it looked like they had not even had been there, infact it was cleaner afterwards."

"Ivan makes my maintenance service worth while having. He does a thorough job and he is a great tech. Keep up the great job ?? Ivan."

"Glen was very attentive, professional and knowledgeable and addressed our plumbing issue in an efficient manner."

"Alex was very prompt and did a great job. He explained everything that he did."

"Extremely self-confident and demonstrates strong technical and operational knowledge."

"Miguel was professional and helpful"

"Very cautious about Co-Vid 19 regulations. Good quality consultation on a problem found with the AC. Offered the advantage plan which we accepted to enhance our extended 10 year warranty. Courteous and helpful."

"With COVID 19 present, Francisco was very efficient in protecting his customers and himself.. Very proficient in explaining our options on the continuation of our warranty service, gave us options and explained very thoroughly how the system could best work for us... So we re-newed... Very pleasant and proficient in his work..;."

"I had no problem with him"

"Quick and efficient!"

"Mannerly, efficient, answered all of my MANY questions. He had face, hands, and feet covered due to the virus. We had him the last time and desire to continue having him service us."

"Very detailed and customer oriented"

"Service man was at house within 15 minutes. Got a call within 5 minutes confirming someone was coming"

"The team was very courteous, helpful, and knowledgeable. We had some questions about future projects and we were pleased with the quick responses on our options."

"Service Tech was very professional"

"Explained our system to me and what was needed"

"fast dependable professional service; like the new procedures"

"Technician was knowledgeable. I feel confident my system will not have issues at all this summer."

"Professionalism and knowledgeable as well as extremely courteous-answering my myriad questions even as they were working."

"He came in with gloves and a mask. Kept a distance and did his work efficiently."

"Techs were very professional and got the job done quickly"

"Prompt arrival, polite, professional"

"I was very impressed with Glen's professionalism and knowledge."

"The plumber was excellent. He was courteous,knowledgeable,informed and pleasant to work with. HOWEVER...My appointment time was overlooked(8-10 AM). I contacted Tina at 10:00 and she assured me someone would be here in 30 min and I was satisfied with that. No one showed. I contacted her again at 11:00 and was told someone was on the way. Ramon was here at 11:15.Tina also assured me that I would be contacted after the visit to be certain all was well. Didn't happen. NOW..I am a long time customer and feel that this was poorly orchestrated and no one has attempted to rectify the fact that I wasted most of my day waiting for a service that could have been far more pleasant. I also paid(without contest) a service call that Ramond well deserved. I am unhappy..Just sayin'..Roy J Hotz Jr"

"Right on time, friendly and did a thorough job"

"EXTREMLY EFFICENT"

"PROMPT AND COURTEOUS SERVICE."

"Miguel was very respectful of my home and my property. He put the shoe covers on his shoes and when he was finished with my hose he wound it up to be the way he found it. He put in the new thermostat."

"Scheduled for 10-12, showed up at 3:30"

"The problem still exists today and I will need to schedule another appointment. Can we move up my maintenance appointment scheduled in May so I don't need to pay for another service call?"

"The tech was very rude, unprofessional. Trip charge of $89. and diagnostic fee of $100-$200 was not disclosed when made appt. Told him I would contact office on this. He checked system told me one of the heating strips was out and would be at least $400. for the part. Told I was not going have him do repair. While he was checking system i called office. When I called office talked to guy that made appt said he forgot to tell us. I asked why i should be responsible for his mistakes. He was IM supervisor, they were discussing, i was disconnected. Waited for them to call me back let me know what had been decided. They didn't call back so I called office again. Talked to Debbie she didn't know who I had been talking to , No guys work in office???? She said the charges that were in system was $102. still not ok but tired of dealing with them , so paid. Had another Company come out to check system. Reputable company have used them before. NO PROBLEM with system!!!! So tech was going to scam me out of parts I didn't need not to mention labor cost plus probably another trip charge!!! RIP OFF!!!"

"Efficient and polite"

"Long time reoccurring customer. Dealing with Strand is easy. Reps arrive on time as promised, questions are answered & service provided in a timely manner. With the Covid issue, reps took extra precaution. I am comfortable having Strand Rep in my home."

"Miguel was excellent. He was very professional and was really good at customer service. I would definitely want him to complete all our work going forward. I have 1 suggestion. My original appointment was Friday from 4 to 6 PM. I had to call in at 7 PM to find out that no one was on their way to my house although I could have an on-call person come over if I wanted. Well I am very grateful that someone was able to come over so quickly after I originally called, it wouldve been nice to have gotten a phone call just telling me we need to reschedule."

"The installer showed up on time and completed their efforts in one day. And I've not had an issue yet."

"He was very thorough and explain the problem well."

"Inspection was performed, results were explained and accepted with no work needed, quickly and efficiently."

"Miguel explained to me what he was going to do at the time of the visit. He also provided energy tips for my A/C unit."

"Great service. Left job site clean"

"Luis was clean, courteous and knowledgeable."

"Very professional and thorough"

"The technician was polite and knowledgeable in answering some questions I had regarding my air filters. He wore protective gear."

"The tecs are always on top of everything."

"Service was quick and professional"

"The young man arrived well within the time window and was able to diagnose the problem with our heating system within one hour."

"technician was very cordial, efficient."

"Great service of my A/C unit helps to keep it running efficiently."

"The company sent someone out the same day I called in my problem. The technician was able to track down & fix the issue with the air conditioner that same day."

"I have been using Stand for years. I have always been very happy with their service. There are a lot of options out there, but I use the best."

"Allen was knowledgeable and friendly."

"good, courteous service"

"Your service is good and the technician is great, but your scheduling process is suboptimal.. I could not get a straight answer regarding when or if a technician would come out. Moreover, William (I think) told me that they would be here at noon and the call center person said 4 to 6. You have internal communication issues. Also, it is strange that a new unit would fail from humidity in such a short time. It is either a poor design or the installation was wrong. After all, you do install these in humid climates. I need a clear explanation of the problem (root cause), and recommended fix."

"Carlos has helped us before & is through with his work & explanations!"

"Brian was very thorough and answered all my questions. He also gave me good advise on hosing down the unit. Very courteous."

"Allen was prompt and answered extra questions I had. He checked all faucets while the water heater was flushing."

"Grady is professional, takes time to answer questions and offers recommendations."

"Very polite, clean, careful, quiet, efficient"

"None"

"Quick efficient and friendly as always"

"Man came when he was supposed to. Inspection was quick but thorough"

"Ivan was very helpful and knowledgeable."

"Service was fast,well done,and fairly priced.The two gentlemen were polite and professional."

"After install didnt work. Then 2 calls for gas leaks. Poor follow up. Still dont have govt. paperwork or rebate info."

"You should provide your service techs with vinegar for cleaning the drain. Its pennies a bottle. Initiially I was going to rate higher, but the last thing the tech tested was the cap, and everything was good, system worked. Then he left it OFF. Not a big deal until 5 days later it was turned on and the cap was mysteriously dead. Demonstration of functionality will prove a tech didn't break the system putting it back together. I truly believe I had to pay you to replace a cap that your tech fried."

"Kevin was a model of how people should treat there customers. Pleasant and polite."

"The salesman was very knowledgeable and not pushy at all"

"I felt like Grady did nothing to help me with my situation. His diagnosis did not seem thorough and his conclusion that a system not even 10 years old needed to be fully replaced seemed ridiculous. I felt like he was simply there to push a new system on my and not help with my problem."

"Randall arrived during the scheduled window, found the problem and fixed it."

"Grady was awesome!!!"

"Allen was very professional. Explained what he was going to do. Gave me tips for future work."

"Technician was on time. Answered my questions."

"Tech failed to close and latch gates upon entering"

"Very professional and knowledgeable"

"Tom always does a great job and is very thorough."

"Alex explain to us what he was going to do and when he finished he told us what he had done to the unit. He was also courteous and friendly."

"On time and did his job."

"The technician arrived on time and completed the tasks in a reasonable time."

"Tech did a great job. Very professional and friendly."

"He was on time, explained the work he did,was very professional and polite."

"The man that came out is a very good person with great details to explain issues"

"He unclogged the pipe and said what the problem was."

"The technician was very thorough. I know because he wasn't in and out in a flash. And he explained all his findings with me."

"Answered all of my questions about my hot water heater"

"On time, courteous and competent"

"Frank was great!"

"Josh was very professional, had a customer focus and was easy to work with. He was a very hard worker. Other techs that assisted with job were also friendly and had a customer focus."

"The Technician after cutting my walls in two different rooms said that he wasn't trained to put the pieces he cut out back. So I said ok I'll have my son to do it and to just leave it (the pieces of wall). So my son went right away to put the wall back together and to our surprise the pieces were gone. Immediately I called the Technician to bring back my wall pieces. He came back with the pieces."

"Super nice young man was at house less than 30 minutes after I called"

"The technician was polite, delivered 6 bags of salt directly to my softener location, added the needed three bags to the salt tank and would have taken the three empty bags back with him but I requested the empty bags for yard work."

"Explained the problem and solution"

"Allen always shows up on time. Allen has the knowledge to do the work and he always explains what he is going to do and the cost first. Shea does a good job of calling and saying when Allen would show up."

"He explained everything thoroughly. He was respectful and kind."

"Mr. Martinez was very nice and patient explaning what he was doing!"

"Justin was well informed rather than trying to sell. He informed me. I was checking with another company that was much lower and Justin asked other questions of me to make sure we were getting apples to apples quote."

"The tech was not very attentive."

"Francisco did very well he took different measuring tools, and start installing it while he explain to me what every unit was doing."

"Grady took time to explain how my new furnace/AC worked. He explained to me how and where to watch for dust that could get sucked up into the filter. I really appreciated that."

"Timely. Informative. Ensured to get back to me with information confirmation requested about water heater."

"Tech was not friendly at all. My original appointment window was 2-4pm. I was called at 3pm and told he was running late. At 6pm I still hadnt heard anything. Since it seemed I wouldnt receive service until very late that night I had to reschedule for the next morning. I wish I had been told at 3pm this was a possibility."

"Very curteous. Put shoes covers on. Prompt."

"Josh was one of the best for continuously communicating the status of repairs. He was extremely personable, was focused on the quality of his work, knowledgeable and very diligent."

"This person was well versed & explained things easily for me to recognize that he knew what he was doing."

"I was charged way to much for a leak on the side of my toilet. I was first told the hose in the back had to be replaced because the know would He told me he had to change some parts under the toilet I told him I have cancer and had been in the hospital so I was thinking about changing the toilet to an ADA toilet. Before I knew it he had replaced parts and put the toilet back and charged me $500.00 dollars. I said again about installing an ADA toilet and he told me an estimate of $975.00. Considering he already replaced the hose in the back and the parts underneath the toilet I consider that an outrageous price. I have my air condition through them and have been very pleased with the service so that is why I decided to try the plumbing service. But that was a big mistake on my part."

"Josh was very efficient and got the job done."

"strand always provide excellent and professional service"

"Your scheduling office is awful. First, they scheduled me for a different month than we specified over the phone. Then, they scheduled me for 8-10 am on a Saturday but the technician said he was told it would be 10a-12pm. The technician didn't even do anything when he was there because my system was new. All he did was try to sell me more things which I don't need."

"Darin was prompt and thorough."

"Complete response to my questions. Courteous and knowledgable!"

"Bobby was very professional; he kept me "in the loop" on what was going on with the job; answered questions and made me comfortable with what he was doing."

"Daniel was not helpful, he was pushy, spoke too much, didn't care to help and was obnoxious."

"Service itself was great. Pricing on replacement garbage disposal was outrageous. Charging over $400 for a disposal that retails at Home Depot for $90 is not very professional in my opinion. I can understand a little markup but not 500%. Yes the service tech quoted me for different possibilities until he was able to determine the problem but when he said $450 if the disposal needed replacement I understood that to mean total price because I knew how much the disposal costs."

"The technician fixed the problem but left the attic stairs down. I'm too short to get them back up. I'll have to wait a few days until my husband gets home from a trip."

"Julio was very personable and got right to work"

"Precise , answered questions Explained options well"

"Installers arrived promptly and completed all work in one day. They were polite and considerate, covering the area with drip-cloths and removing shoes. They put back everything they moved and explained the operation of the system to me."

"Very professional came at the time that they were posed to"

"He provided options"

"Very professional"

"The representatives were extremely professional, respectful, knowledgeable,and efficient. Joshua's expertise, the technician, was remarkable."

"Courteous, on-time and fixed in a timely fashion."

"Service tech was on time, very efficient, explained everything he did."

"Very helpful"

"Didnt seem like he did the usual check up. All service reps try to sell us something. They don't have notes from the last time they came out. Always recommending something new. Hard to trust."

"Speed of reply and professionalism."

"Sev Expert explained what he was doing and what I could expect when he finished"

"Technician was thorough,very pleasant and took time to answer my questions."

"The technician was able to find my condensate drain. Several others could not find it. He also waited me 15 minutes to meet him at my house."

"Miguel thoroughly inspects everything, and then clearly explains it all. He followed through on having a sales rep contact me about replacement components on my system."

"The tech was on time as scheduled. He corrected our furnace problem to allow us to get heat temporarily until a part is replaced on his next visit. Darin was courteous and professional."

"Francisco was very knowledgeable and helpful. He took his time to explain things and offered ideas to improve our AC unit."

"Francisico was very thorough. He pointed out problems with my system that he found. He provided information as to what the equipment should be doing and what the performance shortfalls were. He showed what amperage readings should be and what they actually were. He provided cost estimates for repair and did not pressure me into making a decision. After all was said and done, I chose to schedule all of the suggest repairs. An appointment was made for Francisco to come back with all parts needed and make the repairs."

"Glenn was very clear what had to be done with toilet in master bedroom ."

"Miguel always is very professional throughout all the years he has been coming to do AC or Heat service, I can trust him to do the right service."

"Installation of hotwater heater was a 10, but the promise of $200 off the insulation job did not happen?"

"Technician was unconcerned and gave us an estimate of $650. I called another plumbing company and they did the work for $285. Their is something wrong with that big of a difference in the price. I think that your technician tried to take advantage of us."

"Technician was friendly, courteous, professional and explained everything that was going on with the unit. Answered all my questions"

"serviceman came at the appointment time, courteous and did the works effectively."

"My appointment was for "between noon and 2 p.m.. At 2:15 I called and was told it was between 2 and 4 p.m.. The technician arrived at 4:20 p.m. My inbox had two appointment e-mails one for 12-2 and one for 2-4.."

"Professional, clean and explained all he did"

"I feel always confident with Ivan's knowledge with check-ups on my AC/ heating units and Ivan is very efficient."

"They were able to send someone on the day I called. The technician was friendly and carefully explained what had caused the problem and what he did while there."

"The on-site tech was terrific -lance, followed directions and prompt. It was difficult to get ahold of office and repeat calls to keep up with progress of part was time consuming but ultimately the fix worked at a fair price."

"Ivan was very professional, friendly, and explained everything that he did."

"The technician Miguel did and outstanding job, went above and beyond to get the job done, in a very polite and respectful way."

"I thought that Lance worked very hard on my old system which didn't want to cooperate with him."

"TECHNICIAN WAS COURTEOUS AND KNOWLEDGEABLE. ONLY REASON I DIDN'T GIVE A 10 WAS HE WASN'T ABLE TO LEAVE ME AN ITEMIZED ESTIMATE I NEEDED FOR SUBMITTAL TO MY WARRANTY COMPANY."

"I felt like Justin tried very hard to talk us into purchasing a new hot water heater, something we really can't afford right now. We would prefer to take our changes and hope that the repairs allow the hot water heater to work awhile longer."

"Glen is always professional, efficient & explains things to me."

"Our heating is back to normal and working!"

"Received good service with explanation on all questions asked. The only request would be that the upstairs thermostat be set back to original temperature as the display was blank."

"explained everything that he did"

"Professionalism"

"I was not here my wife was and she seemed pleased wit the service"

"Miguel did a thorough job of determining a major flaw in my existing system. No propane converter. He immediately contacted the office and Tried to determine if anything was covered under an existing warranty. He then got in contact with Alpha who was at my house within two hours to discuss my options. Alpha ended up putting together a good package for me. And the work was scheduled due to the nature of my emergency, the next morning."

"TEAM WAS VERY PTROFESSIONAL. THE CREW ANSWERED ALL OF OUR QUESTIONS. THEY CLEANED VERY WELL THE STUFF THAT FELL FROM THECEILING. IT WAS A JOB WELL DONE."

"Courteous, explained things well,"

"Great service but the time gap between when I got a phone call about a technician being on their way to when they arrived was over 20 minutes."

"Glenn was thoroughly professional, as always. We request him. He was patient in his explanations of what the situation was and what he was doing to fix it. His work is always top notch."

"Professional, courteous"

"Prompt, takes care of problem and all my techs have been very nice and attentive."

"The technician tried to up sell me on every piece of equipment that I own. As example, my compressor motor was wrong (it came with the system), needed a hard start kit, blue tube UV kit, contactor, etc. Yet he said my entire system worked great. Apparently he would receive a big commission on all of these replaced pieces of equipment. Really ironical that all of my equipment needs replacing AFTER my warranty just expired."

"Ellecllant tech"

"Efficient and friendly"

"Miguel showed that he was concentrating on his tasks. He also he also gave us some tips on how to get better performance from our unit. Miguel seems to care that he explains things well."

"Fast and efficient"

"A telephone letting me know that the tech is going to be very late."

"Alex was very knowledgeable and answered all the questions we had."

"Was fast and provided alternatives for future issues"

"The technician came promptly, performed his job and explained what he had done."

"He was very nice and professional and explained why he was doing what he was doing"

"Thorough inspection"

"Responded on the same day to AC outage. Thorough but quick."

"Miguel is an outstanding professional !"

"Technician on time, efficient and polite."

"Diagnosed problem quickly and professionally. Fixed plumbing problem and made recommendations for other issues."

"He was friendly and helpful. He answered all my questions."

"Tech seemed thorough."

"Arrived early and finished earler than expected."

"Courteous thorough efficient"

"The technician explained the condition of my system so I could understand"

"Excellent service and explained everything in detail"

"Very competent tech."

"Did everything I expected, offered to do more to assist with getting to know how my Nest works and changed my filter."

"Friendly, efficient, knowledgeable service. Good pricing."

"His "assistant" parked the car in a no parking zone and a neighbor was angry about that..and it seemed to take longer than usual."

"It was clear when he got out of the truck that he didn't wont to be here.."

"The actual service and attention to detail of the technicians were excellent. My chief concern was that although this was a seasonal check for equipment your company had sold us and installed, the men on the ground did not have paperwork showing our warranty including the serial numbers that they needed for a part. This same lack of preparedness and information was present when I called to learn when the part was available and installation would happen. I had been told I would be contacted. The person who returned my call said the part was covered, but not the labor. This was not the case. I had to look up our records here at home to provide the needed correct information that both were covered. As I say the technical service and accommodation was excellent. However, the technicians who performed the work and the representative who called me back should all have had the information provided to them that was pertinent to the situation. Otherwise it appears to be requiring the customer to do the company's work for them."

"Polite and professional"

"The technician was on time and very professional."

"Not happy to find out Strand Brothers Can't service home A/C that takes R22.. Satisfied with cleaning."

"Very thorough."