Strand Brothers Service Experts Reviews

"Grady the Tech was courteous, quick, and gave a concise breakdown of the service call process and what he did at end of call"

"Great service by field techs. Dispatchers, historically, need more work, especially the contracted ones. For this service call on 7/17, this dispatcher was great."

"Very pleased with Allens service. He asked me questions about other pluming needs I might need."

"This time, the technician completed the maintenance on my HVAC unit, as expected."

"No one came to my house and no one called"

"GRADY was knowledgable, polite and respectful. He did an excellent job with everything, and his explanations were superb!"

"They, plumber and associate, were late, stayed less than 15 minutes. Overcharged because they knew I was having home inspected the next day. The bathroom is in the back of the house and I kept hearing water going on and off all night. Got up numerous times to see where it was coming from. They did not fix commode. I tried to call 3 times but the phone would answer I would press the prompt twice then it would disconnect me. My sons came and fixed it, my water bill is going to be awful and I was up until 4 am looking for where the water was running. I have disputed this charge on AMEX."

"Tech told me my compressor was broken (about $400), but if he replaced it, he was afraid the motor would break ($900), so I should consider a new system. He happen to bring another employee who wrote out a quote for an entire new system - which made me a little suspicious. The next day another company paid for by my warranty on my new house said it was my capacitor that was broken which costs about $300. He fixed it and my AC works."

"Very personable. Did great job"

"I was out of town and he did the service and communicated with me on the phone"

"Kevin was thorough and efficient and explained anything we did not understand. A credit to your organisation."

"Friendly, the work was as quick as possible, nothing is leaking !"

"Technician was very knowledgeable and explained the issue in depth."

"Our faucet was left running full force all day. I am very worried about our water bill. The manager never called me about it."

"The technician was courteous and respectful of my home. He checked everything on my HVAC system and provided clear information about its state."

"Since I requested Miguel to come and do the service call on my AC, nobody called to tell me they will send someone else, also there was no call to tell me that the technician is on his way. That is not very good customer service, I believe if I request a certain technician that should be honored, he does an honest job, I had technician that were in and out in no time at all, very lousy job was done. I just bought the units in 2018 through your company so I want the best technician to do my checkups."

"You check every small detail on my check ups."

"Good customer service"

"A guy came and put 1 pound of freon on ac, next day ac not working again and they were supposed to come out. Next day I called because they never came and they still haven't shown up"

"Benji was great and very knowledgeable. He did not try to sell me more than I needed and he fixed the problem right away."

"Very efficient and polite."

"Kevin thought the issue might be resolved by a reboot of the control unit, that worked for about an hour and then the issue returned. This issue is that the ac unit would not shut off. Became very cold."

"Tech did not even address the problem. Said that he thought that zi may have a le a k but would need to call and schedule another tech to c ok me out, that he didn't have time to do it. All he did was check the refrigerant levels and add to it because he said it was low."

"RESPONSE WAS QUICK AND SAME DAY FOR A LEAKY WATER HEATER. NEW WATER HEATER INSTALLED NEXT MORINING WITHIN A COUPLE OF HOURS."

"The process to get warranty service and support was arduous, adversarial, antagonistic, & aggravating. After several attempts and cycling through many calls (with different folks), I was finally able to get acknowledgement and acceptance to execute warranty service and support. However, it should not be this difficult and convoluted. Without a doubt, this was the worse customer service I have ever gotten from an air conditioner service provider and one of the worse from any business that I had (the displeasure) to engage with. I will be sharing my experience on yelp and other venues."

"Polite, efficient. He had already had a long day, and our call got added to his schedule. He was very professional and kept working until the job was done."

"David was nice and was very friendly with our dogs."

"Followed up and made sure my thermostat was replaced after part was back ordered"

"Very nice and friendly. Good service."

"The team from start to finish was thorough, timely, considerate, and professional. The work was just what we needed."

"Carlos was here really fast and fixed the issue"

"Very pleasant and knowledgeable tech"

"Eltayib was personable, polite and quick in servicing unit"

"The efficiency with which he checked out the system"

"Carlos is the best plumber we have ever used: fast and efficient and clearly explains everything he is doing."

"David was the best!! he informed us every step of the way and we are so impressed with him."

"Polite, easy going"

"I was satisfied that day, but several days later, a leak developed under the sink.I had not had a leak before the service was provided."

"Alway does great."

"My maintenance Check up went smoothly thanks to my tech Ivan who has serviced my unit for many years."

"The membership is effective right away; had to call the office to verify when the tech called. Tech was impatient with my decision & he didn't give me my old part that was replaced. Billing needs to be itemized by labor & part. The office is supposed to call me back to confirm cost if it's under membership discount."

"On time, fast, professional"

"On time and fast repair"

"Billy didn't leave until he made sure we had ac. He went above and beyond"

"The installer was not forthcoming on two issues that were described by Phil. I had to ask the installer why the enlargement of the intake register was not carried out, and why the APCO UV lights were not installed. I would have been reassured if the installer had been proactive in telling me about these issues that Phil led me to expect would be done."

"Peter was fantastic! I would love to have him as my home representative. Very much an expert."

"Allen was able to pinpoint the leak in my front yard and didnt have to dig the whole thing up."

"Temporary fix and waiting on an estimate, scheduling was poorly done."

"Strand Brothers failed to prepare Technician before coming as to what units I had and what replacement parts would/could be needed. This let to two separate trips and two separate interruptions to my schedule."

"Miguel was very professional and very knowledgeable."

"very professional and helpful plumber."

"He solved the problem and provided advice about future care to avoid problems in the future."

"Quality service delivery"

"Came and did the work so fast and efficient. Quoted cost and ended up cheaper and explained problem and work done.You have done other work and put in my Hvac system. Happy"

"Friendly Competent Service. Miguel always explains Service and gives advice on maintenance of the unit."

"Grady spent a long time reviewing everything. He spent more time than others have in the past."

"David was very positive in his approach when he arrived, told us what he was going to do and got it done. Exceeded our expectations."

"David has serviced our unit before. He is friendly and knowledgeable"

"Showed up on time, polite, professional and efficient"

"On-time, professional service."

"Took too long to get an appointment & appointments were abruptly canceled & changed."

"Andreas was helpful and explained well."

"Effective and friendly."

"The technician was very efficient"

"The services I expected we completed. It was timely and efficient."

"The technician was knowledgeable, courteous, and explained results so I could understand them"

"Late on appointment."

"Rey explained the issue about installing a UV light clearly and why it should not be done at this time."

"Miguel explain clearly about the maintenance he did. He was friendly and courteous."

"Alex was very professional."

"Ontime quick and friendly"

"The tech was on time, polite and explained everything thoroughly"

"I was supposed to be emailed some quotes on a hot water tank based on what we spoke. I never received anything."

"I was "sold" by phone a maintenance special ($69 per unit) to inspect and conduct routine preventative maintenance of my systems. Unfortunately I was not able to be present during the service. I spoke to the Technician by phone and was "briefly" and not completely told of the work that was performed. When I got home I saw a "checklist" of what was inspected with one recommendation to eventually replace a fan motor. The Tech didn't even know what I was supposed to be billed for. I had to tell him he was there to perform the preventative maintenance service per the special of $69 per unit that I previously agreed to pay per the reservation that was made in February. The attic space was never closed and the light was never turned off once he was done in the attic. Without physically being present in my home during the service, I am not confident my systems were adequately inspected and maintained."

"very professional"

"Very professional, knew what he was talking about the, answered all questions thoroughly and was on time"

"Rey was very informative. He worked quickly and thoroughly."

"The technician was polite and knowledgeable. I learned new capabilities of the iComfort system."

"both did excellent work"

"During the Texas Winter Storm, Strand Brothers' phone representatives and; of course, the technician, Andres # 941, were all extremely professional, courteous, efficient, patient, and very helpful."

"Mr. Rodriguez was not only thoroughly professional in servicing and repairing my two systems, but extremely congenial as well."

"Work was explained and performed as explained."

"Carlos has always done a good job for us"

"Polite quiet and competent. Went straight to the work at hand."

"Very efficient."

"TECHNICIAN clearly identified the problem so I could replace a damaged breaker. Very pleased with the prompt response to our problem."

"He was polite, prompt, did the items I requested and even made a return visit to install a defective carbon monoxide detector."

"The technician was knowledgeable and fast, but they have all been Very Good Service!"

"Nobody perfect"

"Resolved issue quickly under difficult situation."

"The technician was friendly and gave me time to explain what was going on."

"Dependable"

"Prompt and efficient service's"

"$231 to tell me I had a leak. What I already knew and told the tech. Then he tried to get me to spend $600 to find the leak with no guarantee to find and may cost even more to find. Then the repair cost on top of that. I had a new person come over and he was able to locate the leak, where I thought it was for $125 total. I'm about to go online to give reviews if something isn't done."

"Pete was great, however, he came out for the wrong reason. Apparently, you never read my appointment request where I stated that I wanted an estimate for an on-demand water heater."

"Grady was professional, thorough and answered our questions regarding our furnace. He was friendly and made us feel that our safety and well-being were important to him."

"Great communication and excellent service. Allen really took the time to explain what was happening and the steps he was taking."

"Did not fix problem but still charged $265 and said he fixed it. Another tech from strand came out and said it was a different problem. I want a refund of the $265"

"The technician was very knowledgeable and offered tips for the upcoming winter storm."

"As always, your techs provide prompt, professional, and quality service."

"Nice man. Didn't do anything."

"My technician did a very good detailed check. He was polite, personable and seemed to care about my service."

"The serviceman was early-on time, very pleasant and set about his review of our system quickly. Saved me from having to climb into the attic to change my filter."

"The responses were fast, from the first perso; I spoke with to the technician who analyzed my system , to the person who advised me on the system to buy."

"Alex is always good at his job and gets it done. He is responsible and respects my home. Please send Alex every time my checkup is due."

"Did not get problem fixed"

"Promptness. Explaining things as he went along."

"David was very respectful and came in masked. He explained everything he was doing during the inspection."

"A company I can rely on to give me a fair price."

"Luis checked out our system and provided an easy to understand status of our system and options we could chose from. No high pressure sales pitch or exaggerations. No charge to remove the dead rat that shorted out the contactor. :) Luis was always very courteous and respectful of our home."

"Explained what he was going to do, potential cost outcomes and then completed task efficiently."

"Always enjoy great professional service."

"Plumbers were on time and figured out the problem with my plumbing needs efficiently. It is so important to be able to trust in their workmanship and I would request them back in the future if needed. Keep up the good work I appreciated your help. Sandy"

"No comments"

"Did not install h2o heater as discussed and subsequently put in different unit without telling us"

"You didn't stop until problem was resolved"

"Polite and friendly. Explained condition of the Hot Water Heater and what I needed to do to keep the unit running efficiently."

"Tom was here at the beginning of my appointment time and I liked that. He was polite, quiet and did his job."

"They were very professional I didnt try to add on any extra work."

"Good service"

"The service was good but the procedures during a pandemic need to be updated and refined. There is no need to send a Sales Specialist / Supervisor to also come into my house. That is bringing two people into my house which is unsafe during this time. The technician did not wear shoe covers. After the service the technician and supervisor wanted to talk (i.e. try to sell me something) and they wanted to talk inside the house. This is also very unsafe. As many interactions should be outside and 6 feet apart."

"identified preventive maintenance recommendations"

"He was very professional and thorough"

"Alphonso was so personable and was very professional. He was wearing a mask which would have been a deal breaker for me."

"Other than being surprised I was having trouble again (2nd call) with my new system; installed in March 2020, Benji was very good. He explained what he did and that everything should be fixed now. Hopefully I won't need anything else but to have it maintained."

"Excellent outstanding service"

"The tec took his time to check everything and answered my questions."

"The guy that came to my house was nice, respectful and very knowledgeable. He offered a couple ideas of things I can do to increase functionality for my system. If I could, I'd request him every time."

"The technician was very friendly and gave me tips on using my a/c unit."

"Strand initiated service; I received a call that tech was on the way, he arrived on time, was very courteous and diligent and gave excellent information re: filter/maintenance."

"The HVAC technician was right on time and completed his inspection in a timely manner. He didn't mess around..."

"Allen was very knowledgeable & kind. He was very professional."

"Technician took the time to explain each step he was taking in testing my unit."

"Arrived within scheduled time frame; let me know what he was checking, cleaning in the system, and provided answer to a long term problem with A/C drainage"

"Choose Kevin tor my service. He was great this time and the last time he was at my house."

"your technician told my wife that we needed an entire new AC unit and it would be $10k. Upon calling a second vendor for a second opinion. The root cause problem was an electronic float that shorted and disabled the entire unit. Once float was disconnected the unit worked. Had I taken the Strand Service advice I would been out $10k unnecessarily. Not sure if your tech did not have the expertise or if we was trying to extract $10k from me. Either way, his mis-diagnosis would have been a terrible mistake. I will never use this company again nor would I recommend them. I will posting my experience on Yelp."

"They were very polite and respectful"

"I have sent an email and complained more than once"

"on time, efficient, explained everything well"

"Technician was very nice and professional. He came back right away when thermostat malfunctioned again after he left."

"First, the technician didn't believe that I was on the maintenance plan. Second, the quote I was given to repair my furnace was inflated to the point that I would have been ripped off."

"prompt and professional"

"I have had dependable service for many years and the most recent check up on my unit was the same dependable service. Ivan (tech) is always on time, very professional, and willing to help with any concerns for my unit. Thank you Strand Brothers and Ivan for many years of dependable service. Keep up the good work!! Sandy Austin TX"

"Grady is very thorough and efficient."

"The technician always done the best job, pointed out things to improve my AC/Heating system."

"Even though my hot water heater leaked after it was flushed and caused some damage to a few books, Dale the plumbing manager has promised to replace them."

"Professional"

"The check valve did not hold pressure & started leaking, called they sent out another tech who said he did seal threads"

"Every time Strand Brothers is at our house, they do a great job!"

"Technician was very thorough and in no hurry to complete his task and explained things being serviced as he was going along"

"Outstanding service"

"Glen was great and did everything he could but he was unable to fix both installation errors. The original plumber no showed the previous Friday. He closed out my ticket saying he was at my home and completed the job when in fact he was never here. Glen called Allen, the other plumber, to tell him he would need to come out on Tuesday 10/12/20 and that he would schedule this appt through dispatch but that never happened so no one showed up Tuesday....another no show. My scores reflect my recent dealings with the company not Glen."

"I feel like went above and beyond with the service"

"I am doing this for my husband who was there, and he said they were good."

"because of Miguel"

"I just feel safer use of my equipment after being inspected and any discrepancies repaired with the upcoming winter.here"

"minimum time on the job with very good results."

"Knowledgeable and courteous"

"Alex was great and found the AC problem and ordered the coils. He installed the new parts and was very professional. It was nice to have him working in my home."

"Very thorough and cares to do a great job."

"Mark did a great job listening to the issue I was having, and did a wonderful job helping to troubleshoot an work through the potential solutions."

"Technician was on time and he explained what he was doing and what I needed to do to keep the unit functioning properly."

"Courteous and professional"

"Very thorough and efficient."

"Andres was very prompt, professional and experienced."

"Glen is a superb plumber. Honest and very good at his technical work."

"He was 2 hours late"

"did nice job i believe so far"

"Good communication"

"How quickly the tech arrived and how he explained the cause of the problem."

"Technician was quick and knew how to diagnose and resolve the problem within minutes. Also gave me realistic steps to monitor solution and a way to contact if more work was needed."

"Outstanding service"

"We had someone at our house eithin 1 hour on a SUNDAY, Amazing. And he fixed it quickly. Randall was incredibly friendly and helpful. As well as cautious with all of this Covid crazy going on."

"Arrived on time. Was very friendly and communicated very well what was done. Excellent job."

"Professional, knowledgeable, courteous"

"Experienced professional and very kind. THX"

"Your tech fixed The problem and it worked for two days. On his next visit, I asked him if he checked the coil to see if it was dirty and he said the unit needs replaced. Didnt check the coil. Had another company replace the unit for 1/4 the cheapest quote offered by your company. Coil was very dirty and most likely the cause of the problem. But you have great response time."

"Randy was very polite & checked out the A/C. I am still smelling a faint smoke smell when the A/C is blowing, but he didn't find anything."

"I think your service call prices are way too high."

"Nice young man. Answered every question."

"Andres was very helpful and professional."

"Josh and his team did a thorough inspection of the entire sewer line. They arrived on time. They allowed me to see the damages caused by roots for myself to see what repairs were needed. Replaced the whole connection from the house to the street in a day. Only a few hours of down time occurred throughout the day. Helped get city permits for me. Finished the job thoroughly, and the clean up left the yard in pristine condition. A very friendly group of folks. Thanks so much for your efforts."

"Very professional."

"He was very thorough"

"The technician was very knowledgeable."

"very professional and helpful"

"I have been your customer for many years, but will not any longer due to the negligence in servicing my AC unit, the resultant damage to my home, and the lack of response after two requests to speak with a manager concerning these issues. During the spring maintenance service this tear, I requested that the technician be sure to clear the drainage line, as I have had difficulty in the past with biological growth occluding the line and causing the cutoff switch to activate and shut down the system. A few weeks after this service, the system began intermittently shutting down, and I made another service request, during which the unit had begun to operate normally, and the technician found no issues. A few weeks later, water began dripping through my ceiling, and exained the unit, and found the drip pan overflowing into the ceiling below it. Again I made a service request during which the technician related that the drain cutoff switch had failed and the drain had backed up and overflowed due to biological growth in the system. He also suggested that I neede to have the evaporator coils cleaned out, which he estimated wuld cost around $1500. The result is that I now have sagging and stained sheetrock in my downstairs ceiing as a result of a technician neglecting to clear the drain on maintenance, and a company that ignores my requests to speak with a supervisor regrding these issues."

"The technician told me everything wrong with the system and that it needed replacing, but could not diagnose the problem and what was causing the issues. $132 is a lot of money to pay for that."

"They were timely, polite and efficient and told us what they had done and what was left to do."

"I was impressed with how quickly they arrived, how efficiently Miguel worked, and how they answered all my pressing questions in a very quick and direct manner. Daniel walked us through several options for repair/ replacement/ and financing, all of which put my mind at ease."

"Technician was fantastic and completed the job in less than an hour. My frustration was the $410 I was charged for labor and another $327 for a previous trip that took 30 minutes to troubleshoot the problem and fix. To me this borders on price gouging. I realize everyone needs to make a living but that kind of labor charge is ridiculous. Next time I will learn better to get the labor warranty which I now have in place."

"Did not do a thorough exam of the problem area."

"Quick response from initial call to completion."

"This tech was extremely pushy about us talking to a sales person for a new HVAC at that time. He didn't seem interested in checking our existing system for issues. I showed him where our filters are located. I was hoping he would change our filters at the same time. He said to just wait until the HVAC sales person is out."

"I was disappointed there was a trip charge and also a diagnostic charge. I was also disappointed the service technician wanted to charge $200 for a non-programmable thermostat. They are $20 at Home Depot. Thats a huge mark-up."

"Overall very good. Only item to improve would be caller ID, when calling to say tech was on his way. Too many junk calls. If no ID, we don't answer."

"They were very professional"

"Outstanding quality work"

"Because you guys are fantastic. I wish I could work full time for you guys."

"You all had just been two weeks ago, and then charged more money to take care of things that should have been done."

"I was able to get an appointment quickly and Miguel was right on time. He was professional, friendly, very helpful, and fixed our ac issue."

"Carlos was professional and polite, explained why our water heater failed."

"I appreciated the quick service because we were melting! Julio clearly explained the problem and cost, and got to work. All in all in it was a fast, professional experience. Thank you also for the mask and distancing!"

"Respectful of property, good communication"

"Terrible company"

"always delivers super customer service and keeps appts. on time"

"The new AC is not cooling sufficiently. There was a problem with the installation which resulted in a leak so Diego came back and fixed the drip but the AC does not cool below 76-75 degrees during the day. Alfonso came and checked on it and his adjustments did not improve performance. Orlando said last Friday that management will be in touch but I have yet to hear. This is very disappointing considering that we selected Strand over Stan's and ABC. It is not acceptable from service experts and the problem needs to be addressed immediately."

"1100 p.m. emergency call. He had to drive a long time. Was very quick and was very nice."

"Alex was great!"

"The technician arrived without much delay and on time. He was friendly and he clearly explained the problem and what he planned to do. And he did it it."

"Julio has been to my house before. Very professional and efficient."

"Mr. Miguel Felix makes me feel that he knows his job very well. Hes a good example of the quality work Strand Brother Stand for."

"Outstanding service"

"Service not completed."

"Great service from the tech. Minus two points for the customer service center who lost or forgot us and did not send us any reminder about re-upping our service contract. The excuse I got was that we had done the two service visits we paid for, so it was our responsibility to contact Strand Bros to re-up our contract. What?! Would the owners of the company actually agree with that? Embarrassing and awkward."

"Came fast fixed quick"

"On time, quick installation, no issues, price as quoted"

"The staff (both inside and outside) are always wonderful to deal with. However, the online portal sucks! Requests for appointments are not answered and payments are difficult to be made. Forced to use Wells Fargo bill pay."

"technician is always informative and helpful and polite . Service is prompt."

"I walked through insp with tech. He explained what he did and what numbers meant"

"The main reason is that ac runs a lot better after the work was done.Also he explained what was needed what was done."

"Alpha did a great job and so did the install team"

"On time, fair price, friendly plumber"

"Carlos was thorough and profey."

"We had a capacitor replaced at noon by 6 pm the temp was still in the eighties. Strand dispatched another tech. We had a good lengthy conversation and made an appt for a service adviser to provide a quote for replacing the HVAC. We had the appt last week and are waiting on a revised quote. Meanwhile the AC temp was in the 80's today. I called 3 hours ago but never got a call back."

"talked me through the work that was planned and was very thorough in doing the job. professional and helpful."

"Kevin called to let us know he was 30 minutes away and confirm it was OK for him to arrive after 8 PM. He was honest, quick and quite pleasant throughout the experience. I would highly recommend him and request him as our service representative in the future."

"Did the work rapidly and left no mess"

"It took a long time to figure out the issue. A new A/C caused the power to shut off."

"Tech came out and once he trouble shot the issue it was too late to order the part so have to wait all weekend without AC plus now have to wait for order to be placed on Monday and wait on delivery. Tech did not know how long it would be for it to be delivered."

"Great service."

"The technician was very professional. He answered all questions and gave me necessary information."

"Strand Brothers always send outstanding service associates that really work to satisfy. Couldn't ask for better."

"Best presentation of an Estimate for residential or commercial Air Conditioning System I have ever seen. I cannot justify paying your estimate it is very high."

"We have used Strand and Carlos has been servicing our products for years. WE have recommended you to others in the neighborhood."

"Very professional and cheerful technician"

"He was prompt, helpful and gave good advice."

"Service technician was on time, personable, polite and knowledgeable."

"There was a little confusion about the next step to find the problem, but Alpha & Miguel explained it to me so I understood."

"Person was very knowledgeable and professional. Complied with the COVID safety procedures."

"provided the required service at the agreed to price"

"Alpha has helped us with two AC installations and is knowledgeable, professional, and helpful. He doesnt try to up sell, just presents all options and explains them clearly. (We went with the best on available as a result)"

"Grady was very thorough and answered all of my questions. I would request him again for the next service."

"No service yet. Just repeated emails with surveys and appointment confirmations"

"Your technician seemed up to date on technology. He was very direct and answered all of our questions."

"They came in explained everything so that I could understand. Answered all my questions, no pressure on buying anything just Options. They came back the next day to replace my water heater. When they were done it looked like they had not even had been there, infact it was cleaner afterwards."

"Ivan makes my maintenance service worth while having. He does a thorough job and he is a great tech. Keep up the great job ?? Ivan."

"Glen was very attentive, professional and knowledgeable and addressed our plumbing issue in an efficient manner."

"Alex was very prompt and did a great job. He explained everything that he did."

"Extremely self-confident and demonstrates strong technical and operational knowledge."

"Miguel was professional and helpful"

"Very cautious about Co-Vid 19 regulations. Good quality consultation on a problem found with the AC. Offered the advantage plan which we accepted to enhance our extended 10 year warranty. Courteous and helpful."

"With COVID 19 present, Francisco was very efficient in protecting his customers and himself.. Very proficient in explaining our options on the continuation of our warranty service, gave us options and explained very thoroughly how the system could best work for us... So we re-newed... Very pleasant and proficient in his work..;."

"I had no problem with him"

"Quick and efficient!"

"Mannerly, efficient, answered all of my MANY questions. He had face, hands, and feet covered due to the virus. We had him the last time and desire to continue having him service us."

"Very detailed and customer oriented"

"Service man was at house within 15 minutes. Got a call within 5 minutes confirming someone was coming"

"The team was very courteous, helpful, and knowledgeable. We had some questions about future projects and we were pleased with the quick responses on our options."

"Service Tech was very professional"

"Explained our system to me and what was needed"

"fast dependable professional service; like the new procedures"

"Technician was knowledgeable. I feel confident my system will not have issues at all this summer."

"Professionalism and knowledgeable as well as extremely courteous-answering my myriad questions even as they were working."

"He came in with gloves and a mask. Kept a distance and did his work efficiently."

"Techs were very professional and got the job done quickly"

"Prompt arrival, polite, professional"

"I was very impressed with Glen's professionalism and knowledge."

"The plumber was excellent. He was courteous,knowledgeable,informed and pleasant to work with. HOWEVER...My appointment time was overlooked(8-10 AM). I contacted Tina at 10:00 and she assured me someone would be here in 30 min and I was satisfied with that. No one showed. I contacted her again at 11:00 and was told someone was on the way. Ramon was here at 11:15.Tina also assured me that I would be contacted after the visit to be certain all was well. Didn't happen. NOW..I am a long time customer and feel that this was poorly orchestrated and no one has attempted to rectify the fact that I wasted most of my day waiting for a service that could have been far more pleasant. I also paid(without contest) a service call that Ramond well deserved. I am unhappy..Just sayin'..Roy J Hotz Jr"

"Right on time, friendly and did a thorough job"

"EXTREMLY EFFICENT"

"PROMPT AND COURTEOUS SERVICE."

"Miguel was very respectful of my home and my property. He put the shoe covers on his shoes and when he was finished with my hose he wound it up to be the way he found it. He put in the new thermostat."

"Scheduled for 10-12, showed up at 3:30"

"The problem still exists today and I will need to schedule another appointment. Can we move up my maintenance appointment scheduled in May so I don't need to pay for another service call?"

"The tech was very rude, unprofessional. Trip charge of $89. and diagnostic fee of $100-$200 was not disclosed when made appt. Told him I would contact office on this. He checked system told me one of the heating strips was out and would be at least $400. for the part. Told I was not going have him do repair. While he was checking system i called office. When I called office talked to guy that made appt said he forgot to tell us. I asked why i should be responsible for his mistakes. He was IM supervisor, they were discussing, i was disconnected. Waited for them to call me back let me know what had been decided. They didn't call back so I called office again. Talked to Debbie she didn't know who I had been talking to , No guys work in office???? She said the charges that were in system was $102. still not ok but tired of dealing with them , so paid. Had another Company come out to check system. Reputable company have used them before. NO PROBLEM with system!!!! So tech was going to scam me out of parts I didn't need not to mention labor cost plus probably another trip charge!!! RIP OFF!!!"

"Efficient and polite"

"Long time reoccurring customer. Dealing with Strand is easy. Reps arrive on time as promised, questions are answered & service provided in a timely manner. With the Covid issue, reps took extra precaution. I am comfortable having Strand Rep in my home."

"Miguel was excellent. He was very professional and was really good at customer service. I would definitely want him to complete all our work going forward. I have 1 suggestion. My original appointment was Friday from 4 to 6 PM. I had to call in at 7 PM to find out that no one was on their way to my house although I could have an on-call person come over if I wanted. Well I am very grateful that someone was able to come over so quickly after I originally called, it wouldve been nice to have gotten a phone call just telling me we need to reschedule."

"The installer showed up on time and completed their efforts in one day. And I've not had an issue yet."

"He was very thorough and explain the problem well."

"Inspection was performed, results were explained and accepted with no work needed, quickly and efficiently."

"Miguel explained to me what he was going to do at the time of the visit. He also provided energy tips for my A/C unit."

"Great service. Left job site clean"

"Luis was clean, courteous and knowledgeable."

"Very professional and thorough"

"The technician was polite and knowledgeable in answering some questions I had regarding my air filters. He wore protective gear."

"The tecs are always on top of everything."

"Service was quick and professional"

"The young man arrived well within the time window and was able to diagnose the problem with our heating system within one hour."