Strand Brothers Service Experts Reviews

"Friendly, knowledgeable and willing to answer my questions and explain issues."

"They have been dependable and taken care of issues that have come up."

"I have been using your service since 2007, when two other owners had the business first."

"Very professional staff with great knowledge of what they do. Excellent customer service."

"Very professional"

"Technicians are always friendly and knowledgable."

"Prompt, knowledgeable, extremely competent, provide education regarding maintenance of equipment"

"The thoroughness, quality of service is not consistent; it very much depends on who shows up."

"Your scheduling is erratic; it was rescheduled 3 times. The technician sent here never knows what plan I am on. You must have administrative tracking issues. The last tech was very nice, but very inexperienced. I had to check up on him as I was not confident that he was doing everything needed."

"Service Tec had a real attitude when I asked him to move his truck out of driveway so my wife could park her car in garage and let fog out ."

"Carlos did a fabulous job of identifying the slab leak and rerouting the lines with pex. He kept me informed for the duration of the 2 day project."

"All technicians are personable and professional."

"Response was quick. Tech realized the problem, informed me of the issue and cost, and quickly corrected the problem."

"Ivan is a great tech, always on time, very professional and knows my unit for scheduled maintenance check-ups! Thank you Strand Bros. And Ivan for being dependable. I ??"

"Very thorough and timely"

"I was promised on call technician my a/c unit would not shut down to defrost. I just wanted somebody to tell me what to do and got nothing so I went out flip the main switch outside"

"The serviceman that came was very helpful and did everything he could to help us. I think his name was Nick"

"prompt and thorough"

"Christian did a great job on our AC Inspection"

"Knowledgeable, Informative and pleasant."

"They were very fast and nice and explained everything they were doing"

"My downstairs AC went out, Strand Brothers came and said they could not fix it and we had to buy a new unit for $11,000. They said if we wanted them to just replace the fan it would cost $1700 but they were thinking other things were wrong with it, so it was easier to buy a whole new unit. We called another company...$800 later it was all fixed. Strand Brothers is dishonest."

"Schedule was adhered to. Representative(s) arrived, but not the one I expected. I had requested the same tech as serviced my units two previous times."

"Tech on time, friendly, efficient in all endeavors."

"Incredibly helpful and educating"

"On time. efficient. Cleaned the drain. Polite. Informative."

"Technician was on time, listened to my concerns and instructions, asked appropriate questions, and reviewed the work which was cokpleted"

"Always profession, courteous and efficient."

"Efficient and thorough (cleaned up insulation from floor). Wore mask throuhout job. Finished job in the drizzle."

"Hunter very personable and helpful"

"Timely response and efficient service."

"The tech wasn't very knowledgeable. He suggested that we didn't need to replace the air filter. We told him to change it anyway. Upon bringing it down he could see that it was filthy."

"Bangi knows what he was doing. System was dead in the water."

"Technician great. Scheduling service a nightmare"

"On time, quick, efficient and friendly technicians."

"Alex was very helpful. Explained issues and ways to correct. Arrived early and was able to order parts for repair same week."

"Quick and efficient"

"Came within a very short time and completed the job as needed."

"The service was prompt, efficient, and SUCCESSFUL!"

"Very impressed with the technician"

"on time and courteous"

"My tech was on time, very efficient and let me know exactly what he was doing and what he checked. Great representation for your company."

"The technician was very polite and carefully explained what he was there to do,"

"fast efficient, the trouble was identified and corrected. I am right now needing to fetch some sox cause my air conditioning is working SOOOOO well!"

"very thorough and professional."

"The technician"

"Gave me info I needed for my system. Friendly service and kept to time scheduled."

"Had a nice conversation but he didn't have to drain the water heater."

"He was very friendly, professional. He explained what he was doing and why."

"The technicians were on time and obviously expert in understanding my issue and providing excellent feedback and resolution"

"Prompt and efficient"

"Tech was courteous and took care of the check in a timely manner."

"Thank you for your fast service with my unexpected leak problem with my kitchen sink. Strand Brothers plumbers are the best!!"

"The technician was friendly and competent. He took care of the problem and provided valuable info for our future use. Contrary to the reference to "plumber", the individual that came to our house was an AC/Heating technician."

"Carlos gave me excellent service. He took care of several plumbing issues."

"Very professional. Reliable support. Very professional customer support."

"It took have a day of back and forth calls To get the house serviced because yall needed payment. I would call the number that was left And it would to the call center and they could not accept payment instructions. One person said they didnt need payment instructions to proceed with service. I went through 4 calls before Katie left her direct line. First off, if the scheduling center cant accept payment info then the main office in Austin should simply leave a direct line so the customer can quickly resolve the issue and get serviced. The loop of calls to the scheduling center that cant accept payment should never happen. This is a easy fix."

"Christian did fine. In and out in 15 or so minutes. Not much communication. All was good My service time frame was 10-12 noon. He arrived at 8:40 AM. I was just about to go on a walk. Even though you SAY the tech will call before heading over they NEVER do."

"Courtesy call to let me know they were running behind instead of just showing up late. VERY knowledgeable and efficient."

"Got the job done and final product was great."

"Service was cancelled"

"Hes been to my house before and remembers everything, including my dog. Very professional and efficient."

"You provided the information we needed. Thanks"

"Technician was very professional"

"Very caring and understanding"

"Quick friendly service with a smile"

"Alex was great, he is friendly, professional, knowledgeable, quick, and clean! He makes sure I don't have any questions and I understand everything that is going on with my units and explains what services he has performed. He is a great service expert!"

"Unable to solve the problem but recommended several unneeded and costly repair parts along the way. Suspect the person was just "guessing" as to the cause of the problem. Was asked to order a part but never followed through."

"When Tech finished I asked was everything good and performing like it should,his response was yes it was."

"My heater has failed 4 times and there have been 4 visits with no solution yet."

"There are water stains on the ceiling of my dining room for the 2nd time due to the AC system lack of appropriate work"

"Fast, friendly, showed the value of the monthly plan"

"I was very pleased with the new toilet and sink disposal unit in kitchen. Workman ship was excellent."

"excellent service"

"TY is AWESOME Best service guy you have ever sent me!"

"I'm very satisfied with the work Billy did, he explained and showed me the work he was completing. The work was done in a reasonable amount of time and Billy showed respect to me and my home."

"Technician communicated very well. Did a through job and shared results with me. He noted a potential issue and investigated whether a warranty was involved."

"You screwed up our appointment time (didn't have it on the schedule at all). Sent out replacements that arrived early afternoon. No complaints about them."

"Ivan is always pleasant, professional and very clear in his explanations of what service he has provided or product he has installed. I would always recommend Ivan!"

"The service was very thorough."

"Tech was very professional, respectful, on time and got the job done quickly."

"The office was supposed to call me about parts that were ordered. They never did. A week later, I called them. I fell through the cracks."

"My invoice did not reflect the 15% ded that as a service member, I was suppose to get. The lead tech told me it would be a 286.00 charge since they were finishing installation I started with my purchase of the disposal. Thought that was kind of high for 20 minutes of work, and ask did include trip charge of 99.00, and was told no. All in all, I was just glad to get tech out to finish the job I had started 2 days prior and slightly injured myself at right shoulder, trying to finish it up. Not to mention almost being banged on the 'noggin' by the disposal itself. But I gave these guys a 8, just due to fact they were able to get out to my home, whereas the locals would not even bother to return calls (except for one firm who couldn't get out til wednesday). But I have to accept the charges but I don't think my 15% discount was applied..and I've not yet heard from any customer service supervisor. Reading reviews, I see Strand Bros have a problem of unreturned calls by supervisors/customer service managers."

"The technician was early and accomplished all quickly and efficiently."

"I have been using Strand for over 6 years and service is always great."

"Technician was polite, efficient and thorough."

"Professional, knowledgeable, friendly, explained everything"

"No problems with any service."

"I bought a top of the line Lennox HVAC system. It has a lot of complicated technical settings. The technician checked all the normal HVAC things and found nothing, so I asked him about the settings. He changed the Aux Heating Activation threshold from the 2.5 default to zero. Since the problem was the Aux Heating was coming on too soon, the zero setting was the opposite of what needed to happen. I changed the setting to 3 after reading the Owners manual. I called Strand Bros and the Manager is supposed to call me, but I am still waiting. I have 2 more years to use Strand Bros to maintain this system, and I hope they improve their service and can send someone who knows how to make my heat pump actually work."

"Dependable, on time, and the staff is always ready to help with all my questions and scheduling."

"technician came when expected, completed the work and informed us of what he found and took care of the problem."

"Tech was courteous and knowledge. He took the time to explain what was going on with my system and gave me his honest estimate for any thing urgently in need of attention. Very professional."

"The technician found the problem and fixed it."

"Both teams you sent to my house were fantastic! Polite, helpful, efficient!"

"Our technician was very polite, efficient, and knowledgeable."

"on time, polite, thorough, friendly"

"The first EXPERT that came out could not identify the problem, removed my HVAC filter and left. The second was able to resolve the issue in about 15 minutes."

"Ivan was friendly, professional and efficient."

"Very pleased thank you"

"very professional"

"Miguel is one of the best technician that has worked on our system throughout a long time."

"Fast effi8cient service."

"Well knowledge"

"Always polite and takes care of the service necessary"

"Actual service on our AC equipment was excellent; the problems were in the area of communication: promised calls not received, service appointment times that bore little resemblance to reality. Things seemed to be going nowhere until someone named Ryan took over the case -- then we got some action. We're all fixed now, thanks to him and to the guys who did come to the house --"

"He explained everything and provided a plan for future maintenance so it could be budgeted for."

"Prompt, professional and explained the problem very well."

"The technician was very professional, thorough and friendly. He was on time which we really appreciate (even early actually)."

"The first tech guy who came by quickly diagnosed the problem and added coolant, but the promised followups to start repairs have been essentially nonexistent. I call daily, am promised a return call or visit (on 10-22) and. Nothing."

"He was very professional and knowledgeable. Answered all our questions."

"It seems that each time a new technician comes to our home they recommend drastic (and different) changes or "upgrades" to our system that are not necessary and cost large ($5000 and up) sums of money."

"Although we were without a/c for the three Weekend the technician identified the problem and ordered the parts after eight pm ona Saturday night"

"Technicians would not listen to me as I tried to show them where the slab leak was. After they left I spent a few minutes removing some grass around the area and found where the water was coming out of the slab. Obvious leak is right there. They didn't even bother to look. I'm not sure why they came out. There is no way I get involved with that crazy quote they sent me when I see the damn leak and see where the water is coming out. I can even say it's the cold water pipe going into the bathroom as the water is cold. I will say the technicians were polite and respectful but they basically refused to look at the area I pointed out. I could hear the water. As it turned out a shovel wasn't even required to see what was going on. Bottom line is I'm hiring someone else for all my plumbing issues. I may continue to use you guys for AC and Heating issues as you've always done a good job."

"Outstanding technician. Miguel is the best !!! Professional."

"It was in time and our technician was awesome."

"tech was very professional"

"Professional and knowledgeable"

"First class"

"My unit froze. I was told it was shot. Fortunately i know better. I thawed the unit and it is working. I was then told it will cost over $10k to replace. I am bidding the job to several other companies"

"All of your service technicians have been very professional."

"On time very courteous"

"Did not provide a written results of the work and also hard to understand"

"Efficient service. Im confident my furnace will work well now."

"Luis 779. Very professional, very informative."

"Peter was on time, very efficient, friendly, and a pleasure to have in my home."

"quality service"

"Informative and thorough"

"Bryan was very professional but friendly. Was able to fix our problem fast and efficiently."

"Polite, congenital and efficient"

"They didn't check the thermostat."

"The tech was polite, arrived on time and was patient when answering my many questions"

"The pieces put in in less than 20 minutes were less than ll.00 at the Lowes near me. How then, as a sustaining member, even generously paying your staff, is the price of 350.00 even reasonable.? The last time I had the other faucet done with interior pipe replacement and equipped with a double headed outlet, it was almost half the price (post snow storm 2021) I liked your service rep.. he did a good job with what he did. But 50% inflation even with a 15 % discount."

"Plumber did an excellent job installing kitchen faucet and make sure it worked properly after installation."

"Great visit"

"Very knowledgeable"

"Great service and pleasant employees"

"Very polite, efficient and pronpt"

"Extremely unhappy with the service. Asked your technician to leave before he finished."

"Strand Brothers installed our Advantage Lennox unit and should have the info on the size of the A/C filter. When I called to request a new filter, I was asked the size. The technician brought the incorrect size on 8/5. We are still waiting for the technician today who should have been here inbetween 10:00 and 12:00. The incorrect filter is on our porch.. Please just leave the correct sized filter. Also, since these filters may need to be replaced more than every 6 months, why no adopt a policy to leave at least 2 filters every time the unit is checked. I check our filter monthly. I would think Strand Brothers would prefer to provide the filters rather than to be up against some type of high cost for repairs of the unit."

"Always receive excellent service."

"Very informative and helpful in deciding what ac unit to purchase."

"Billing. I was double charged for this service and still not refunded."

"While I wasn't home, my husband said the technician was very friendly, yet also professional. The technician provided my husband some tips to help us keep our system running better."

"Ron and Miguel have not provided a solution to my new Lennox system failures. They blew out the drain line and said all components check out. You have made multiple trips for AC failures. I came home Wednesday night to 86 degrees in my house and my dogs near heat stroke."

"Peter was very friendly, thorough, and quick - not wasting of my time in the process."

"The first day I was promised a call and never received one. The tech came out the next day and said the unit was running. However, our employee onsite notified me that the unit is running, but it is NOT cooling, which is the whole point of the hvac. So, we need a 2nd service call for the same issue."

"Grady the Tech was courteous, quick, and gave a concise breakdown of the service call process and what he did at end of call"

"Great service by field techs. Dispatchers, historically, need more work, especially the contracted ones. For this service call on 7/17, this dispatcher was great."

"Very pleased with Allens service. He asked me questions about other pluming needs I might need."

"This time, the technician completed the maintenance on my HVAC unit, as expected."

"No one came to my house and no one called"

"GRADY was knowledgable, polite and respectful. He did an excellent job with everything, and his explanations were superb!"

"They, plumber and associate, were late, stayed less than 15 minutes. Overcharged because they knew I was having home inspected the next day. The bathroom is in the back of the house and I kept hearing water going on and off all night. Got up numerous times to see where it was coming from. They did not fix commode. I tried to call 3 times but the phone would answer I would press the prompt twice then it would disconnect me. My sons came and fixed it, my water bill is going to be awful and I was up until 4 am looking for where the water was running. I have disputed this charge on AMEX."

"Tech told me my compressor was broken (about $400), but if he replaced it, he was afraid the motor would break ($900), so I should consider a new system. He happen to bring another employee who wrote out a quote for an entire new system - which made me a little suspicious. The next day another company paid for by my warranty on my new house said it was my capacitor that was broken which costs about $300. He fixed it and my AC works."

"Very personable. Did great job"

"I was out of town and he did the service and communicated with me on the phone"

"Kevin was thorough and efficient and explained anything we did not understand. A credit to your organisation."

"Friendly, the work was as quick as possible, nothing is leaking !"

"Technician was very knowledgeable and explained the issue in depth."

"Our faucet was left running full force all day. I am very worried about our water bill. The manager never called me about it."

"The technician was courteous and respectful of my home. He checked everything on my HVAC system and provided clear information about its state."

"Since I requested Miguel to come and do the service call on my AC, nobody called to tell me they will send someone else, also there was no call to tell me that the technician is on his way. That is not very good customer service, I believe if I request a certain technician that should be honored, he does an honest job, I had technician that were in and out in no time at all, very lousy job was done. I just bought the units in 2018 through your company so I want the best technician to do my checkups."

"You check every small detail on my check ups."

"Good customer service"

"A guy came and put 1 pound of freon on ac, next day ac not working again and they were supposed to come out. Next day I called because they never came and they still haven't shown up"

"Benji was great and very knowledgeable. He did not try to sell me more than I needed and he fixed the problem right away."

"Very efficient and polite."

"Kevin thought the issue might be resolved by a reboot of the control unit, that worked for about an hour and then the issue returned. This issue is that the ac unit would not shut off. Became very cold."

"Tech did not even address the problem. Said that he thought that zi may have a le a k but would need to call and schedule another tech to c ok me out, that he didn't have time to do it. All he did was check the refrigerant levels and add to it because he said it was low."

"RESPONSE WAS QUICK AND SAME DAY FOR A LEAKY WATER HEATER. NEW WATER HEATER INSTALLED NEXT MORINING WITHIN A COUPLE OF HOURS."

"The process to get warranty service and support was arduous, adversarial, antagonistic, & aggravating. After several attempts and cycling through many calls (with different folks), I was finally able to get acknowledgement and acceptance to execute warranty service and support. However, it should not be this difficult and convoluted. Without a doubt, this was the worse customer service I have ever gotten from an air conditioner service provider and one of the worse from any business that I had (the displeasure) to engage with. I will be sharing my experience on yelp and other venues."

"Polite, efficient. He had already had a long day, and our call got added to his schedule. He was very professional and kept working until the job was done."

"David was nice and was very friendly with our dogs."

"Followed up and made sure my thermostat was replaced after part was back ordered"

"Very nice and friendly. Good service."

"The team from start to finish was thorough, timely, considerate, and professional. The work was just what we needed."

"Carlos was here really fast and fixed the issue"

"Very pleasant and knowledgeable tech"

"Eltayib was personable, polite and quick in servicing unit"

"The efficiency with which he checked out the system"

"Carlos is the best plumber we have ever used: fast and efficient and clearly explains everything he is doing."

"David was the best!! he informed us every step of the way and we are so impressed with him."

"Polite, easy going"

"I was satisfied that day, but several days later, a leak developed under the sink.I had not had a leak before the service was provided."

"Alway does great."

"My maintenance Check up went smoothly thanks to my tech Ivan who has serviced my unit for many years."

"The membership is effective right away; had to call the office to verify when the tech called. Tech was impatient with my decision & he didn't give me my old part that was replaced. Billing needs to be itemized by labor & part. The office is supposed to call me back to confirm cost if it's under membership discount."

"On time, fast, professional"

"On time and fast repair"

"Billy didn't leave until he made sure we had ac. He went above and beyond"

"The installer was not forthcoming on two issues that were described by Phil. I had to ask the installer why the enlargement of the intake register was not carried out, and why the APCO UV lights were not installed. I would have been reassured if the installer had been proactive in telling me about these issues that Phil led me to expect would be done."

"Peter was fantastic! I would love to have him as my home representative. Very much an expert."

"Allen was able to pinpoint the leak in my front yard and didnt have to dig the whole thing up."

"Temporary fix and waiting on an estimate, scheduling was poorly done."

"Strand Brothers failed to prepare Technician before coming as to what units I had and what replacement parts would/could be needed. This let to two separate trips and two separate interruptions to my schedule."

"Miguel was very professional and very knowledgeable."

"very professional and helpful plumber."

"He solved the problem and provided advice about future care to avoid problems in the future."

"Quality service delivery"

"Came and did the work so fast and efficient. Quoted cost and ended up cheaper and explained problem and work done.You have done other work and put in my Hvac system. Happy"

"Friendly Competent Service. Miguel always explains Service and gives advice on maintenance of the unit."

"Grady spent a long time reviewing everything. He spent more time than others have in the past."

"David was very positive in his approach when he arrived, told us what he was going to do and got it done. Exceeded our expectations."

"David has serviced our unit before. He is friendly and knowledgeable"

"Showed up on time, polite, professional and efficient"

"On-time, professional service."

"Took too long to get an appointment & appointments were abruptly canceled & changed."

"Andreas was helpful and explained well."

"Effective and friendly."

"The technician was very efficient"

"The services I expected we completed. It was timely and efficient."

"The technician was knowledgeable, courteous, and explained results so I could understand them"

"Late on appointment."

"Rey explained the issue about installing a UV light clearly and why it should not be done at this time."

"Miguel explain clearly about the maintenance he did. He was friendly and courteous."

"Alex was very professional."

"Ontime quick and friendly"

"The tech was on time, polite and explained everything thoroughly"

"I was supposed to be emailed some quotes on a hot water tank based on what we spoke. I never received anything."

"I was "sold" by phone a maintenance special ($69 per unit) to inspect and conduct routine preventative maintenance of my systems. Unfortunately I was not able to be present during the service. I spoke to the Technician by phone and was "briefly" and not completely told of the work that was performed. When I got home I saw a "checklist" of what was inspected with one recommendation to eventually replace a fan motor. The Tech didn't even know what I was supposed to be billed for. I had to tell him he was there to perform the preventative maintenance service per the special of $69 per unit that I previously agreed to pay per the reservation that was made in February. The attic space was never closed and the light was never turned off once he was done in the attic. Without physically being present in my home during the service, I am not confident my systems were adequately inspected and maintained."

"very professional"

"Very professional, knew what he was talking about the, answered all questions thoroughly and was on time"

"Rey was very informative. He worked quickly and thoroughly."

"The technician was polite and knowledgeable. I learned new capabilities of the iComfort system."

"both did excellent work"

"During the Texas Winter Storm, Strand Brothers' phone representatives and; of course, the technician, Andres # 941, were all extremely professional, courteous, efficient, patient, and very helpful."

"Mr. Rodriguez was not only thoroughly professional in servicing and repairing my two systems, but extremely congenial as well."

"Work was explained and performed as explained."

"Carlos has always done a good job for us"

"Polite quiet and competent. Went straight to the work at hand."

"Very efficient."

"TECHNICIAN clearly identified the problem so I could replace a damaged breaker. Very pleased with the prompt response to our problem."

"He was polite, prompt, did the items I requested and even made a return visit to install a defective carbon monoxide detector."

"The technician was knowledgeable and fast, but they have all been Very Good Service!"

"Nobody perfect"

"Resolved issue quickly under difficult situation."

"The technician was friendly and gave me time to explain what was going on."

"Dependable"

"Prompt and efficient service's"

"$231 to tell me I had a leak. What I already knew and told the tech. Then he tried to get me to spend $600 to find the leak with no guarantee to find and may cost even more to find. Then the repair cost on top of that. I had a new person come over and he was able to locate the leak, where I thought it was for $125 total. I'm about to go online to give reviews if something isn't done."

"Pete was great, however, he came out for the wrong reason. Apparently, you never read my appointment request where I stated that I wanted an estimate for an on-demand water heater."

"Grady was professional, thorough and answered our questions regarding our furnace. He was friendly and made us feel that our safety and well-being were important to him."

"Great communication and excellent service. Allen really took the time to explain what was happening and the steps he was taking."

"Did not fix problem but still charged $265 and said he fixed it. Another tech from strand came out and said it was a different problem. I want a refund of the $265"

"The technician was very knowledgeable and offered tips for the upcoming winter storm."

"As always, your techs provide prompt, professional, and quality service."

"Nice man. Didn't do anything."

"My technician did a very good detailed check. He was polite, personable and seemed to care about my service."

"The serviceman was early-on time, very pleasant and set about his review of our system quickly. Saved me from having to climb into the attic to change my filter."

"The responses were fast, from the first perso; I spoke with to the technician who analyzed my system , to the person who advised me on the system to buy."

"Alex is always good at his job and gets it done. He is responsible and respects my home. Please send Alex every time my checkup is due."

"Did not get problem fixed"

"Promptness. Explaining things as he went along."

"David was very respectful and came in masked. He explained everything he was doing during the inspection."

"A company I can rely on to give me a fair price."

"Luis checked out our system and provided an easy to understand status of our system and options we could chose from. No high pressure sales pitch or exaggerations. No charge to remove the dead rat that shorted out the contactor. :) Luis was always very courteous and respectful of our home."

"Explained what he was going to do, potential cost outcomes and then completed task efficiently."

"Always enjoy great professional service."

"Plumbers were on time and figured out the problem with my plumbing needs efficiently. It is so important to be able to trust in their workmanship and I would request them back in the future if needed. Keep up the good work I appreciated your help. Sandy"