Strand Brothers Service Experts Reviews

"Complete response to my questions. Courteous and knowledgable!"

"Bobby was very professional; he kept me "in the loop" on what was going on with the job; answered questions and made me comfortable with what he was doing."

"Daniel was not helpful, he was pushy, spoke too much, didn't care to help and was obnoxious."

"Service itself was great. Pricing on replacement garbage disposal was outrageous. Charging over $400 for a disposal that retails at Home Depot for $90 is not very professional in my opinion. I can understand a little markup but not 500%. Yes the service tech quoted me for different possibilities until he was able to determine the problem but when he said $450 if the disposal needed replacement I understood that to mean total price because I knew how much the disposal costs."

"The technician fixed the problem but left the attic stairs down. I'm too short to get them back up. I'll have to wait a few days until my husband gets home from a trip."

"Julio was very personable and got right to work"

"Precise , answered questions Explained options well"

"Installers arrived promptly and completed all work in one day. They were polite and considerate, covering the area with drip-cloths and removing shoes. They put back everything they moved and explained the operation of the system to me."

"Very professional came at the time that they were posed to"

"He provided options"

"Very professional"

"The representatives were extremely professional, respectful, knowledgeable,and efficient. Joshua's expertise, the technician, was remarkable."

"Courteous, on-time and fixed in a timely fashion."

"Service tech was on time, very efficient, explained everything he did."

"Very helpful"

"Didnt seem like he did the usual check up. All service reps try to sell us something. They don't have notes from the last time they came out. Always recommending something new. Hard to trust."

"Speed of reply and professionalism."

"Sev Expert explained what he was doing and what I could expect when he finished"

"Technician was thorough,very pleasant and took time to answer my questions."

"The technician was able to find my condensate drain. Several others could not find it. He also waited me 15 minutes to meet him at my house."

"Miguel thoroughly inspects everything, and then clearly explains it all. He followed through on having a sales rep contact me about replacement components on my system."

"The tech was on time as scheduled. He corrected our furnace problem to allow us to get heat temporarily until a part is replaced on his next visit. Darin was courteous and professional."

"Francisco was very knowledgeable and helpful. He took his time to explain things and offered ideas to improve our AC unit."

"Francisico was very thorough. He pointed out problems with my system that he found. He provided information as to what the equipment should be doing and what the performance shortfalls were. He showed what amperage readings should be and what they actually were. He provided cost estimates for repair and did not pressure me into making a decision. After all was said and done, I chose to schedule all of the suggest repairs. An appointment was made for Francisco to come back with all parts needed and make the repairs."

"Glenn was very clear what had to be done with toilet in master bedroom ."

"Miguel always is very professional throughout all the years he has been coming to do AC or Heat service, I can trust him to do the right service."

"Installation of hotwater heater was a 10, but the promise of $200 off the insulation job did not happen?"

"Technician was unconcerned and gave us an estimate of $650. I called another plumbing company and they did the work for $285. Their is something wrong with that big of a difference in the price. I think that your technician tried to take advantage of us."

"Technician was friendly, courteous, professional and explained everything that was going on with the unit. Answered all my questions"

"serviceman came at the appointment time, courteous and did the works effectively."

"My appointment was for "between noon and 2 p.m.. At 2:15 I called and was told it was between 2 and 4 p.m.. The technician arrived at 4:20 p.m. My inbox had two appointment e-mails one for 12-2 and one for 2-4.."

"Professional, clean and explained all he did"

"I feel always confident with Ivan's knowledge with check-ups on my AC/ heating units and Ivan is very efficient."

"They were able to send someone on the day I called. The technician was friendly and carefully explained what had caused the problem and what he did while there."

"The on-site tech was terrific -lance, followed directions and prompt. It was difficult to get ahold of office and repeat calls to keep up with progress of part was time consuming but ultimately the fix worked at a fair price."

"Ivan was very professional, friendly, and explained everything that he did."

"The technician Miguel did and outstanding job, went above and beyond to get the job done, in a very polite and respectful way."

"I thought that Lance worked very hard on my old system which didn't want to cooperate with him."

"TECHNICIAN WAS COURTEOUS AND KNOWLEDGEABLE. ONLY REASON I DIDN'T GIVE A 10 WAS HE WASN'T ABLE TO LEAVE ME AN ITEMIZED ESTIMATE I NEEDED FOR SUBMITTAL TO MY WARRANTY COMPANY."

"I felt like Justin tried very hard to talk us into purchasing a new hot water heater, something we really can't afford right now. We would prefer to take our changes and hope that the repairs allow the hot water heater to work awhile longer."

"Glen is always professional, efficient & explains things to me."

"Our heating is back to normal and working!"

"Received good service with explanation on all questions asked. The only request would be that the upstairs thermostat be set back to original temperature as the display was blank."

"explained everything that he did"

"Professionalism"

"I was not here my wife was and she seemed pleased wit the service"

"Miguel did a thorough job of determining a major flaw in my existing system. No propane converter. He immediately contacted the office and Tried to determine if anything was covered under an existing warranty. He then got in contact with Alpha who was at my house within two hours to discuss my options. Alpha ended up putting together a good package for me. And the work was scheduled due to the nature of my emergency, the next morning."

"TEAM WAS VERY PTROFESSIONAL. THE CREW ANSWERED ALL OF OUR QUESTIONS. THEY CLEANED VERY WELL THE STUFF THAT FELL FROM THECEILING. IT WAS A JOB WELL DONE."

"Courteous, explained things well,"

"Great service but the time gap between when I got a phone call about a technician being on their way to when they arrived was over 20 minutes."

"Glenn was thoroughly professional, as always. We request him. He was patient in his explanations of what the situation was and what he was doing to fix it. His work is always top notch."

"Professional, courteous"

"Prompt, takes care of problem and all my techs have been very nice and attentive."

"The technician tried to up sell me on every piece of equipment that I own. As example, my compressor motor was wrong (it came with the system), needed a hard start kit, blue tube UV kit, contactor, etc. Yet he said my entire system worked great. Apparently he would receive a big commission on all of these replaced pieces of equipment. Really ironical that all of my equipment needs replacing AFTER my warranty just expired."

"Ellecllant tech"

"Efficient and friendly"

"Miguel showed that he was concentrating on his tasks. He also he also gave us some tips on how to get better performance from our unit. Miguel seems to care that he explains things well."

"Fast and efficient"

"A telephone letting me know that the tech is going to be very late."

"Alex was very knowledgeable and answered all the questions we had."

"Was fast and provided alternatives for future issues"

"The technician came promptly, performed his job and explained what he had done."

"He was very nice and professional and explained why he was doing what he was doing"

"Thorough inspection"

"Responded on the same day to AC outage. Thorough but quick."

"Miguel is an outstanding professional !"

"Technician on time, efficient and polite."

"Diagnosed problem quickly and professionally. Fixed plumbing problem and made recommendations for other issues."

"He was friendly and helpful. He answered all my questions."

"Tech seemed thorough."

"Arrived early and finished earler than expected."

"Courteous thorough efficient"

"The technician explained the condition of my system so I could understand"

"Excellent service and explained everything in detail"

"Very competent tech."

"Did everything I expected, offered to do more to assist with getting to know how my Nest works and changed my filter."

"Friendly, efficient, knowledgeable service. Good pricing."

"His "assistant" parked the car in a no parking zone and a neighbor was angry about that..and it seemed to take longer than usual."

"It was clear when he got out of the truck that he didn't wont to be here.."

"The actual service and attention to detail of the technicians were excellent. My chief concern was that although this was a seasonal check for equipment your company had sold us and installed, the men on the ground did not have paperwork showing our warranty including the serial numbers that they needed for a part. This same lack of preparedness and information was present when I called to learn when the part was available and installation would happen. I had been told I would be contacted. The person who returned my call said the part was covered, but not the labor. This was not the case. I had to look up our records here at home to provide the needed correct information that both were covered. As I say the technical service and accommodation was excellent. However, the technicians who performed the work and the representative who called me back should all have had the information provided to them that was pertinent to the situation. Otherwise it appears to be requiring the customer to do the company's work for them."

"Polite and professional"

"The technician was on time and very professional."

"Not happy to find out Strand Brothers Can't service home A/C that takes R22.. Satisfied with cleaning."

"Very thorough."

"Technician was courteous, explained in lay-man's terms what was wrong with the cooling system and patient with homeowner's questions."

"Technician got in and out quickly and explained thermostat functions."

"Pleased with hiow fast to set up an appointment for service"

"fast, efficient, clean"

"Raul was on time"

"Knowledge and perseverance"

"He didnt find anything wrong idea and a half later I had the same problem."

"Glen was the best."

"Price was way out of line. $4,400 vs $500. You are a joke. No explanation on why it cost so much. Ypur tech hung up on me when confronted. I will never call or recommend you ever."

"Fast, friendly, efficient service."

"He was great been here before knew where everything was!!!!!! Very pleasant !!!!!!!!!"

"Glen delivered 3 bags of salt for my new (1 year old) water softener and explained the salt removes iron which I assume is more beneficial for the unit itself."

"Very efficient and professional"

"Technician that came to fix to fix our clogged kitchen sink was said that he couldnt because of a foundation problem. Gave us an estimate to repair that would have cost $4500. Call another company and the cane and repaired the problem. We have used Strand brothers for our AC but we will never use them agsin"

"very knowledgeable of what he was doing"

"Bo was the kind of rep youd want representing you."

"Good service, very informative."

"Raul, technician was prompt in arriving, he was courteous, friendly and assessed A/C unit thoroughly. He found that air filtered should of been changed a bit sooner. He stayed to make sure that A/C was going to work properly."

"Happy with the results but sorry it took three service calls."

"The guy put a gage on the system and said it was shot... told me I need a new one. I asked if he could get it running to cool the house down. He said nothing I can do I called another company. They came out and put a new part on it and got the system working. Blowing cold. I know Im going have to buy a new system but your salesman last time told me $10000 and didnt even look at it. I got a quote for $6000. Im done"

"The consultant was knowledgeable enough to know he didn't have the parts to fix it. Extremely polite and told me what to do and say to the 'Lifesource' guy Would like to have had an opportunity to send a photo so the tech had the parts. My water was shut off."

"Great technician and appointment"

"Quick response Very professional Nice tech"

"He came when he said he would, did his thing, took our credit card info (wearing protective foot coverings when in the house), and left."

"The technician provided fast, friendly service! Problem was fixed in no time!"

"Fast and informative"

"No one showed up. I made an appointment and they came the wrong day, I told the man that came that the appointment was for the next day. He was very nice and said ok, but no one showed up the next day."

"Very knowledgeable, provided suggestions and friendly."

"Service tech was good at explaining to us what he was doing and about his findings."

"all 3 reps that showed up were fantastic in their knowledge and work ethics"

"The problem was not resolved even after spending $500."

"Needed to fix a main leak. Josh took the time explain the different options in finding and fixing the leak and the costs associated with each option. After seeing how much work he had done digging through mud between crape myrtle roots, I felt the cost was very fair for the work that he had to done. -Thanks"

"Glenn Carson has been our technician/plumber several visits, always providing the very work and good information about any relevant situation.. We always request his services for plumbing."

"Tech told us our unit was 2-4 lbs low on refrigerant. and at $250.00 a pound would cost $1200 to fix our a/c unit and may have to replace the evaporator coil. May as well replace. After 2 other companies came out and said our unit was about a 1lb low which was normal and nothing else was wrong with our unit. No need to replace. repair less than $250.00. You tried to rip me off on spending 6,000-8,000 on a new unit."

"It took 4 days to get the new fan which seems like a long time. Also Strand didnt have a record of our warranty in their system which is really weird."

"Miguel knows his stuff"

"great knowledge of ac experience"

"Knowledgeable and explained the readings.j"

"The Tech explained all that was done and gave understandable answers to my questions"

"Upon viewing the A/C unit Daniel started on his sales pitch to have the unit replaced. Doom and gloom immediately, "it will break down any moment." "the outside unit is cheap and needs to be replaced." Need a new blower motor, replace 7.5 cap, clean indoor coil, replace 35/5 cap, replace condenser motor, replace compressor. I informed him the owner has a Home Warranty. We don't do warranty work. the warranty company will only put a bandaid on the unit. Strand Bros can do much better!! The entire time was a sales pitch and doom and gloom. Strand Bros - I am a Realtor, you have lost my referral business."

"Javier has come out to my house on 4 different occasions. He is honest, professional and he always sets my expectations."

"Just had yall out for a quote on replacing my ac system."

"Very courteous young man, he provided advice and answered all our questions."

"Repair working well, probably should be part of the seasonal check up instead of $230 additional"

"Hard worker but did not apply 15% discount in the Plus Service Plan and he said he could not perform Precision Tune UP since that would have to be done by another technician and scheduled separately. ."

"The tech very clearly didnt want to be there."

"Fast service"

"The technician listened to my concerns and was came up with a solution to the problem."

"The tech was super friendly and shared lots of information with me"

"Darrin was friendly and competent and made certain that I understood everything he was explaining."

"Service provider was very professional"

"I called and a plumber was here within the hour."

"Great service"

"Adam was very knowledgeable about the systems and thoroughly explained my options. I felt since he had been a service technician he provided additional insight on the positives and negatives for the various systems."

"Ross was a very thorough and professional service expert."

"Fixed it fast."

"Allen shared helpful information before, during and after the work he did."

"Very professional and sufficient"

"Miguel is the best there is, knows what needs to be done."

"Third technician solved the problem. Thanks"

"Very polite, on time and very courteous"

"Glen was very nice and got the job done quickly."

"Prompt and great service! Strand is ALWAYS available!"

"They responded in a timely manner and did the repairs professionally and in a timely manner as well."

"Knowledge of each step that would be taken to complete the job."

"very prompt, answered all questions, was helpful and professional"

"Miguel was fantastic. He was a professional and knowledgeable. He went out of his way to ensure my AC was fixed correctly. He gets a 10 +++ Unfortunately the securing of the one part and the correct one was delayed 2 days or I would have given a 10 rating over all."

"All went well"

"Benji did a great job as usual."

"Phil said the blower was out and we had a leak in the coil 3k . But our house and system was so old we needed a whole new system 15K . I said we will get a second opinion . The new guy said its just the blower 650 and fixed that day."

"Efficient"

"Very fast, friendly service. Problem fixed!"

"Ivan is friendly, efficient and professional"

"Very satisfied. Always on time and reliable information."

"Very responsive and helpful"

"Professional, friendly and knowledgeable. Went the extra mile."

"Very professional and polite rep."

"Called in the a.m., about 30mns after call, the technician arrived. He did not diddle around got everything fixed quickly, efficiently and cleaned up after"

"Aaron was very efficient and polite. He seemed very thorough in his work."

"Plumber was very well informed about his trade. He even gave us some tip on keeping the drains cleared and what not to use. We appreciated this very much."

"Alex was great! He did a thorough a/c leak test on our system. Discovered the leak was in the outside coil. He ordered the part and installed in a professional timely manner. I would recommend Alex to anyone."

"Miguel dx a fan motor issue wednesday, followed by visit with Alpha who was to contact me yesterday with a quote and repair appt Gave not heard from him, did call him and leave a message It wd appear that you wd orefer to selk a new unit rathat than replace a fan motor"

"tech was prompt and very efficient and thorough...great job"

"Good service but thermostat setting dropped to 62 degrees over night and I had to reset at 75 degrees this morning."

"Miguel answered my question I had and explained to me what he was doing to keep my unit working smoothly."

"Tom carefully assessed and diagnosed a difficult problem an got our AC back up and running."

"Very efficient and thorough."

"Ivan is very attentive to my A/C and heating needs.and that is why I request him. He takes the time to listen to any problem or question that I might be experiencing with either unit. I appreciate his input and he is a valuable employee to Strand Bros."

"After spending $3,600 on a new water heater and install, we ended up with a leak that damaged ceiling and drywall. Strand took care of the damage at no additional cost to us, but it was frustrating to have contractors in and out of the house for 2 weeks after a new install - especially since we had just gotten home from the hospital with a newborn. Throughout this whole process, I had to coordinate with each of the contractors about next steps and when they'd be at our house. I didn't get any kind of follow-up call from Strand Brothers explaining the process or steps required to resolve this issue. We felt like we were left on our own to deal with the mess. On top of this, we just signed up for the yearly service plans (HVAC & plumbing). This whole situation doesn't give me a lot of confidence in Strand Brothers."

"Found out the next day that the low voltage wire from the unit to the house had severe wear and shorted out causing loss of cooling. Had to have a second tech out in Saturday night"

"Technician emptied the condensation pan and blew out the drain line. However, the problem reoccurred again later that afternoon. Called a different company. They found that the drain line was running uphill and had a kink it near the wall where it exited the attic. They emptied the condensation pan, leveled the drain line and removed the kink. In addition, they cleaned the condensation coils, tightened electrical connection,s and checked coolant level all for $305. Strand Brothers charged $433 for just draining the condensation pan pan and blowing out the drain line which did not solve the problem."

"Alpha was personable and had an easy way of sharing information and options."

"I was looking for a tune up, and after 10 minutes I was told I would likely need a new system and so no further work was done. A sales person was called out to look at installing a new system. Just feel bad that I was charged $79 for no real work being done and the only way I would get that back is if it was deducted off the prices of a new system."

"Resolved issue quickly."

"Smart knowledgeable persons"

"I feel there was too much emphasis on replacing the units. The water float was left stuck"

"Friendly, helpful, knowledgeable, professional"

"They have taken care of my AC needs for several years. I have maintenance done twice a year at a very reasonable price. They have never told me I needed something that I did not need. I am very pleased with their customer service"

"Isaac was helpful and explained what he found."

"He was very through and took a lot of time to clean the clogged drain showing me the problem and how he cleaned it. He explained things to me and my options. I liked Daniel"

"Lance was on time, very professional, did an excellent job of servicing my ajr/heat system, and was extremely courteous."

"Tech found an issue with the thermostat and fixed it. A.C. now working properly."

"Isaac was very diligent during the service call"

"Frank was pleasant and repaired what was needed."

"Very professional in appearance and explaining what needed to be done."

"Appointment was for 10 am to 12 noon. No show and no phone call. 1230 pm I was leaving and tech showed up. Disappointing"

"Great customer service by the technician"

"The technician fixed our clogged drain in the sink in our upstairs bathroom. He also moved our garbage and recycle container from the curb to our garage door, so we didn't have go out in the rain. That even being asked to. Above and beyond!"

"Courteous and efficient"

"Great Techishan"

"He was on time etc."

"Miguel was excellent!!!"

"both Miguel and Alpha were very courteous and helpful."

"Carlos is very proficient."

"Prompt response and knowledgeable tech"

"Good service, respectful to home. arrived towards the end of the two hour period"

"Service was completed quickly and competently."

"have a 20 year old unit that is been working fine keeps the house cool but I figured since it's so old that we would have a technician come out and do it tune-up so I ordered the tune up special I was not home and all Billy did was try to pressure my wife in 2 buying a new unit made up a story about the motor going out and leaking oil . I had another company come out and look at it and they agree it's an old unit but it's working fine no leaks the fan runs fine. Billy didn't even do the tune up I had to text him and he came back and sprayed the outside unit and that's it. Feel lke I was robbed 80 bucks."

"Very thorough and efficient maintenance program."

"This technician claimed something was wrong with the install yall did almost 3 years ago. I called his bluff by saying I find it odd that none of the last 6 of your coworkers said anything."

"I've always had great service with Strand Bros. On time and great work."

"Kevin took the time to explain everything and stayed to do unexpected work."

"A technician was able to come out the same afternoon I called for the appointment AND the technician was very helpful!!"

"Technician said the hot water heater was fine and it was an electrical box. The hot water heater is gas and there is not an electrical component. After spending $200 on an electrician we called another plumber who immediately found out the issue and fixed it. Super super disappointed that I paid $$ for the technician to do nothing when there was something wrong."

"Spotted a leaking capacitor. Rather fix it during maintenance than in the summer when it's hot."

"Recommendations were clearly mentioned and broken out for me"

"The estimate was very high compared to others. The estimator said that their were problems with the toilets I had selected & said Koehler was better."

"Brian was professional but very courteous and polite."

"Always very professional service and staff."

"Jason was prompt, friendly, competent, and did a good job of explaining what I needed to know to keep my system running smoothly. I have not been pleased with all aspects of Strand Bros., but Jason did a lot to make me think well of them."

"Peter was very courteous, conscientious, and thorough. He put shoe covers on, and was respectful of my property."

"He changed the furnace filter. It is a ten foot ceiling that I can't do."

"He diagnosed and fixed my unit from having too much freon. I've had two other guys come out to do PM's and neither one went as deeply as this guy did.I thought it was just my unit being cheap Goodman brand, didnt think a 2 year old unit would actually have something wrong with it."

"very good service"

"Easy to work with, excellent service by serviceman."

"Job well done with care"

"there were 2 representatives and they were very knowledgable and informative. they weren't pushy and because of this we are planning to buy our next unit from Strand."

"Javier is the absolute best. He was relentless in getting my problem fixed. He had to get up on the roof, but the ladder I had was not tall enough for him to safely do that, so he backed his van up to the edge of my garage and climbed on top of it to get on the roof so he could fix my problem. He also pointed out other problems I have with my roof which I was unaware of. I commend Javier highly for his work ethic and also for being so kind and thoughtful. I consider him a friend."

"Strand Brothers was prompt in calling us back and providing quotes."

"Tony Sanchez stepped in to solve a problem I had with the initial service visit. I very much appreciate his efforts. He is very good working with clients. I would have been very disappointed without his help."

"Would have been a 10 if it wasn't rescheduled at the last minute"

"Miguel is knowledgeable, friendly, efficient and skilled. He did a great job, gave good advice and was instructive."

"My technician didnt come till the end or close after of the allocated time frame (12-2pm). Wish he came eariler."

"Both sink drains leaked after a few days."

"Kim was very friendly, professional, efficient, and new what needed to be done."

"The workers tried an initial fix of our problem. When it was partially fixed they returned and investigated further and determined there were multiple problems. They pursed another remedy to our problem and continued working late into the evening until the problem was finally resolved. There persistence was appreciated. The workers were very mannerly and did not leave our premise until we were 100% satisfied."

"Service technician put in the extra effort to explain everything he was doing at to take pictures of the problem that we had and take it back to plumbing experts at his shop to help us resolve the issue from happening in the future"

"Tony Sanchez stepped up to help me overcome a rough start with Strand. He was an excellent priblem solver... and I really appreciate his skillful resolution to the issues."

"Javier not only completed the work satisfactorily, he explained his actions and provided good advice as well."

"I would have given a 10,but it took almost all day to get someone here.Other than that everything went well."

"On Feb 28, Strand disassembled my HVAC system...its almost 10:00 pm on March 4, and they have not returned to reassemble or fix it. We are having severe freezing weather. This is a dangerous situation! And Stand has not returned numerous phone calls to respond."

"They worked diligently, explained what was taking place and cleaned up after the work. Took precaution to protect floors ,etc. after they left I noticed a large scratch on a bathroom door."

"He checked my 2 systems. Also told me something I needed to do monthly that I did not know I needed to do."

"Courteous and respectful service, both at office and service representative."

"They arrived on time, did thorough check of old unit and found crack that was dangerous. The next day they were prompt when installing the new unit and did thorough cleanup afterward. Very professional job."

"I sent a text to you praising Carlos who was excellent! He was professional, courteous, friendly, and answered all my questions. I have been using Strand for years with total satisfaction. Thank you."

"100"

"Greg was supurb! His professionalism, skill, and courtesy were well demonstrated. The water heater problem was repaired perfectly. He went beyond the call by installing a much needed water shut-off valve on the inlet pipe. He had to crawl under the house (50ft) four times! He is a large man and there is little room under there yet he did not cut corners and did a thorough job. Strand is fortunate to have such a fine technician. Thank you Greg!"

"They were thorough, tedious and very friendly."

"very good company and rep that came out-we are extremely satisfied with the unit and service we received."

"Very efficient, helpful explaining everything needed including price of upgrades to consider."

"very satisfied with this company and the service reps"

"I specifically stated when I called for service that I needed to have a water leak detected and asked if you had the necessary equipment. You stated yes you did. Well, you didnt. Big waste of my time and yours. Educate your call center!"

"Carlos is always prompt and efficient."

"The technician was very efficient and offered cost savings improvements"

"Teachnician explained everything well"

"Justin, was friendly, did waterheater check very well, neatly and answered questions I asked him, which he was very knowledgeable about."

"Kevin was very personable and got right to work."

"The service rep took his time to really assess everything in the attic, as well as outside. He explained everything to me in great detail."

"They were able to quote me and get work done quickly."

"Justin, arrived on time, introduced himself, was friendly and answered questions very well that I had about new kitchen sink in the future, the work he did was done in a timely manor I & neatly."

"on time; friendly; explained what he was doing"

"He was very thorough and brought the air filter as requested."

"I would have rated it a 10 (Miguel was great!), but my original appointment was not recorded and I had to call back and reschedule it. Some of my ratings to questions below reflect my discontent with waiting for a technician who never showed up. On the day my service actually took place (1/19/11), Miguel arrived right on time, was professional and provided excellent service."

"Although Freddie was very personable and seemed very knowledgeable, we never received an estimate, which of course made it very difficult to consider buying our unit from Strand"

"Peter was on time, courteous and answered all of my questions"

"did a good job"

"Very informative."

"Next day service, courteous and professional technician, job satisfaction."

"Alex showed up first thing in the morning and promptly performed his inspections."

"Very thorough, pleasant technician. Took care of long-standing issue with ductwork."

"Perfect job!"

"Technicians were professional, courteous and kept me informed on the progress"

"Technician seemed to offer the most expensive option first. The overall delivery of how he presented it seemed like he didn't care too much and as if purchasing a new unit is no big deal. When I called customer service to get more information of the financing option I was told someone would call me back. A few days has gone by now with no call. I called back again this morning and now a few more hours has gone by with no follow up. Very frustrating to say the least."

"Showed up on time"

"He did a good job quickly."

"Miguel was very personnel, and, communicative. On time. And, Efficient."

"Scheduling was difficult but Julio Salinas was a good serviceman."

"Got the job done"

"Kim arrived on schedule and was very congenial and his work was timely and well done."

"When the service professional came to our house the first time, he insisted that there was nothing that could be done on your end and that there was no gas leak and no issue and that it HAD to be something with our oven. We were charged for the visit. We then contacted the oven manufacturer. They came to the house and after 2 minutes of looking at the oven, he discovered that there was in fact a problem and a leak which should have been caught by your service professional. We then contacted you to schedule a revisit. I explained all of this over the phone and it was pretty much ignored/went unaddressed without apology, and they put us on the schedule. They were scheduled to be here between 12PM-2PM yesterday. After 2PM passed and I had not received a call or update, I reached out. I was told again, without apology that he was running late and would be there in about 45 minutes. Again, that was incorrect. He finally got to our house after 6:30 PM. He was short with us and rude to my husband. When my husband asked for an itemized receipt and more details he acted annoyed at the idea of a customer wanting to know what they're paying for. It's ABSURD that a company that boasts how amazing its service is and how professional they are, would conduct themselves in this way. Beyond this, it's absolutely ABSURD that in total we paid close to $400 between the two visits, for something YOU MISSED and misdiagnosed to begin with, and then when you finally show up 4 hours late, your service technician acts inconvenienced by being asked ANY questions. Then, we get charged close to $400 for something that took a max of 20 minutes to fix. The technician then went and sat in his truck for 30 minutes and my husband had to finally go outside to see what was going on and what the bill would be. COMPLETELY RIDICULOUS"

"Great service very professional"

"Didnt show... didnt call"

"Friendly, efficient in his work."

"Gave very good information"

"Julio arrived right on time. He was very polite and explain what he was doing. Once he was done he wrote up his report. Then came back in and explained everything that he had done. From the office staff to your service reps they are all very pleasant and professional. Thank you!"

"Charley was very professional & courteous.went right to work and found the source of a rattling noise that others did not find and a piece of my unit that was installed when new, but never connected. Fixed both of these problems quickly and did a thorough system check. He did good!"

"He was within the time- frame of my appointment, was polite& professional, He performed his tasks in a timely manner. I think he did a good job and didn't spend the time talking.Especially was not on his cell phone talking on my time."

"Felt service was good and professional."