Strand Brothers Service Experts Reviews

"My heater has failed 4 times and there have been 4 visits with no solution yet."

"There are water stains on the ceiling of my dining room for the 2nd time due to the AC system lack of appropriate work"

"Fast, friendly, showed the value of the monthly plan"

"I was very pleased with the new toilet and sink disposal unit in kitchen. Workman ship was excellent."

"excellent service"

"TY is AWESOME Best service guy you have ever sent me!"

"I'm very satisfied with the work Billy did, he explained and showed me the work he was completing. The work was done in a reasonable amount of time and Billy showed respect to me and my home."

"Technician communicated very well. Did a through job and shared results with me. He noted a potential issue and investigated whether a warranty was involved."

"You screwed up our appointment time (didn't have it on the schedule at all). Sent out replacements that arrived early afternoon. No complaints about them."

"Ivan is always pleasant, professional and very clear in his explanations of what service he has provided or product he has installed. I would always recommend Ivan!"

"The service was very thorough."

"Tech was very professional, respectful, on time and got the job done quickly."

"The office was supposed to call me about parts that were ordered. They never did. A week later, I called them. I fell through the cracks."

"My invoice did not reflect the 15% ded that as a service member, I was suppose to get. The lead tech told me it would be a 286.00 charge since they were finishing installation I started with my purchase of the disposal. Thought that was kind of high for 20 minutes of work, and ask did include trip charge of 99.00, and was told no. All in all, I was just glad to get tech out to finish the job I had started 2 days prior and slightly injured myself at right shoulder, trying to finish it up. Not to mention almost being banged on the 'noggin' by the disposal itself. But I gave these guys a 8, just due to fact they were able to get out to my home, whereas the locals would not even bother to return calls (except for one firm who couldn't get out til wednesday). But I have to accept the charges but I don't think my 15% discount was applied..and I've not yet heard from any customer service supervisor. Reading reviews, I see Strand Bros have a problem of unreturned calls by supervisors/customer service managers."

"The technician was early and accomplished all quickly and efficiently."

"I have been using Strand for over 6 years and service is always great."

"Technician was polite, efficient and thorough."

"Professional, knowledgeable, friendly, explained everything"

"No problems with any service."

"I bought a top of the line Lennox HVAC system. It has a lot of complicated technical settings. The technician checked all the normal HVAC things and found nothing, so I asked him about the settings. He changed the Aux Heating Activation threshold from the 2.5 default to zero. Since the problem was the Aux Heating was coming on too soon, the zero setting was the opposite of what needed to happen. I changed the setting to 3 after reading the Owners manual. I called Strand Bros and the Manager is supposed to call me, but I am still waiting. I have 2 more years to use Strand Bros to maintain this system, and I hope they improve their service and can send someone who knows how to make my heat pump actually work."

"Dependable, on time, and the staff is always ready to help with all my questions and scheduling."

"technician came when expected, completed the work and informed us of what he found and took care of the problem."

"Tech was courteous and knowledge. He took the time to explain what was going on with my system and gave me his honest estimate for any thing urgently in need of attention. Very professional."

"The technician found the problem and fixed it."

"Both teams you sent to my house were fantastic! Polite, helpful, efficient!"

"Our technician was very polite, efficient, and knowledgeable."

"on time, polite, thorough, friendly"

"The first EXPERT that came out could not identify the problem, removed my HVAC filter and left. The second was able to resolve the issue in about 15 minutes."

"Ivan was friendly, professional and efficient."

"Very pleased thank you"

"very professional"

"Miguel is one of the best technician that has worked on our system throughout a long time."

"Fast effi8cient service."

"Well knowledge"

"Always polite and takes care of the service necessary"

"Actual service on our AC equipment was excellent; the problems were in the area of communication: promised calls not received, service appointment times that bore little resemblance to reality. Things seemed to be going nowhere until someone named Ryan took over the case -- then we got some action. We're all fixed now, thanks to him and to the guys who did come to the house --"

"He explained everything and provided a plan for future maintenance so it could be budgeted for."

"Prompt, professional and explained the problem very well."

"The technician was very professional, thorough and friendly. He was on time which we really appreciate (even early actually)."

"The first tech guy who came by quickly diagnosed the problem and added coolant, but the promised followups to start repairs have been essentially nonexistent. I call daily, am promised a return call or visit (on 10-22) and. Nothing."

"He was very professional and knowledgeable. Answered all our questions."

"It seems that each time a new technician comes to our home they recommend drastic (and different) changes or "upgrades" to our system that are not necessary and cost large ($5000 and up) sums of money."

"Although we were without a/c for the three Weekend the technician identified the problem and ordered the parts after eight pm ona Saturday night"

"Technicians would not listen to me as I tried to show them where the slab leak was. After they left I spent a few minutes removing some grass around the area and found where the water was coming out of the slab. Obvious leak is right there. They didn't even bother to look. I'm not sure why they came out. There is no way I get involved with that crazy quote they sent me when I see the damn leak and see where the water is coming out. I can even say it's the cold water pipe going into the bathroom as the water is cold. I will say the technicians were polite and respectful but they basically refused to look at the area I pointed out. I could hear the water. As it turned out a shovel wasn't even required to see what was going on. Bottom line is I'm hiring someone else for all my plumbing issues. I may continue to use you guys for AC and Heating issues as you've always done a good job."

"Outstanding technician. Miguel is the best !!! Professional."

"It was in time and our technician was awesome."

"tech was very professional"

"Professional and knowledgeable"

"First class"

"My unit froze. I was told it was shot. Fortunately i know better. I thawed the unit and it is working. I was then told it will cost over $10k to replace. I am bidding the job to several other companies"

"All of your service technicians have been very professional."

"On time very courteous"

"Did not provide a written results of the work and also hard to understand"

"Efficient service. Im confident my furnace will work well now."

"Luis 779. Very professional, very informative."

"Peter was on time, very efficient, friendly, and a pleasure to have in my home."

"quality service"

"Informative and thorough"

"Bryan was very professional but friendly. Was able to fix our problem fast and efficiently."

"Polite, congenital and efficient"

"They didn't check the thermostat."

"The tech was polite, arrived on time and was patient when answering my many questions"

"The pieces put in in less than 20 minutes were less than ll.00 at the Lowes near me. How then, as a sustaining member, even generously paying your staff, is the price of 350.00 even reasonable.? The last time I had the other faucet done with interior pipe replacement and equipped with a double headed outlet, it was almost half the price (post snow storm 2021) I liked your service rep.. he did a good job with what he did. But 50% inflation even with a 15 % discount."

"Plumber did an excellent job installing kitchen faucet and make sure it worked properly after installation."

"Great visit"

"Very knowledgeable"

"Great service and pleasant employees"

"Very polite, efficient and pronpt"

"Extremely unhappy with the service. Asked your technician to leave before he finished."

"Strand Brothers installed our Advantage Lennox unit and should have the info on the size of the A/C filter. When I called to request a new filter, I was asked the size. The technician brought the incorrect size on 8/5. We are still waiting for the technician today who should have been here inbetween 10:00 and 12:00. The incorrect filter is on our porch.. Please just leave the correct sized filter. Also, since these filters may need to be replaced more than every 6 months, why no adopt a policy to leave at least 2 filters every time the unit is checked. I check our filter monthly. I would think Strand Brothers would prefer to provide the filters rather than to be up against some type of high cost for repairs of the unit."

"Always receive excellent service."

"Very informative and helpful in deciding what ac unit to purchase."

"Billing. I was double charged for this service and still not refunded."

"While I wasn't home, my husband said the technician was very friendly, yet also professional. The technician provided my husband some tips to help us keep our system running better."

"Ron and Miguel have not provided a solution to my new Lennox system failures. They blew out the drain line and said all components check out. You have made multiple trips for AC failures. I came home Wednesday night to 86 degrees in my house and my dogs near heat stroke."

"Peter was very friendly, thorough, and quick - not wasting of my time in the process."

"The first day I was promised a call and never received one. The tech came out the next day and said the unit was running. However, our employee onsite notified me that the unit is running, but it is NOT cooling, which is the whole point of the hvac. So, we need a 2nd service call for the same issue."

"Grady the Tech was courteous, quick, and gave a concise breakdown of the service call process and what he did at end of call"

"Great service by field techs. Dispatchers, historically, need more work, especially the contracted ones. For this service call on 7/17, this dispatcher was great."

"Very pleased with Allens service. He asked me questions about other pluming needs I might need."

"This time, the technician completed the maintenance on my HVAC unit, as expected."

"No one came to my house and no one called"

"GRADY was knowledgable, polite and respectful. He did an excellent job with everything, and his explanations were superb!"

"They, plumber and associate, were late, stayed less than 15 minutes. Overcharged because they knew I was having home inspected the next day. The bathroom is in the back of the house and I kept hearing water going on and off all night. Got up numerous times to see where it was coming from. They did not fix commode. I tried to call 3 times but the phone would answer I would press the prompt twice then it would disconnect me. My sons came and fixed it, my water bill is going to be awful and I was up until 4 am looking for where the water was running. I have disputed this charge on AMEX."

"Tech told me my compressor was broken (about $400), but if he replaced it, he was afraid the motor would break ($900), so I should consider a new system. He happen to bring another employee who wrote out a quote for an entire new system - which made me a little suspicious. The next day another company paid for by my warranty on my new house said it was my capacitor that was broken which costs about $300. He fixed it and my AC works."

"Very personable. Did great job"

"I was out of town and he did the service and communicated with me on the phone"

"Kevin was thorough and efficient and explained anything we did not understand. A credit to your organisation."

"Friendly, the work was as quick as possible, nothing is leaking !"

"Technician was very knowledgeable and explained the issue in depth."

"Our faucet was left running full force all day. I am very worried about our water bill. The manager never called me about it."

"The technician was courteous and respectful of my home. He checked everything on my HVAC system and provided clear information about its state."

"Since I requested Miguel to come and do the service call on my AC, nobody called to tell me they will send someone else, also there was no call to tell me that the technician is on his way. That is not very good customer service, I believe if I request a certain technician that should be honored, he does an honest job, I had technician that were in and out in no time at all, very lousy job was done. I just bought the units in 2018 through your company so I want the best technician to do my checkups."

"You check every small detail on my check ups."

"Good customer service"

"A guy came and put 1 pound of freon on ac, next day ac not working again and they were supposed to come out. Next day I called because they never came and they still haven't shown up"

"Benji was great and very knowledgeable. He did not try to sell me more than I needed and he fixed the problem right away."

"Very efficient and polite."

"Kevin thought the issue might be resolved by a reboot of the control unit, that worked for about an hour and then the issue returned. This issue is that the ac unit would not shut off. Became very cold."

"Tech did not even address the problem. Said that he thought that zi may have a le a k but would need to call and schedule another tech to c ok me out, that he didn't have time to do it. All he did was check the refrigerant levels and add to it because he said it was low."

"RESPONSE WAS QUICK AND SAME DAY FOR A LEAKY WATER HEATER. NEW WATER HEATER INSTALLED NEXT MORINING WITHIN A COUPLE OF HOURS."

"The process to get warranty service and support was arduous, adversarial, antagonistic, & aggravating. After several attempts and cycling through many calls (with different folks), I was finally able to get acknowledgement and acceptance to execute warranty service and support. However, it should not be this difficult and convoluted. Without a doubt, this was the worse customer service I have ever gotten from an air conditioner service provider and one of the worse from any business that I had (the displeasure) to engage with. I will be sharing my experience on yelp and other venues."

"Polite, efficient. He had already had a long day, and our call got added to his schedule. He was very professional and kept working until the job was done."

"David was nice and was very friendly with our dogs."

"Followed up and made sure my thermostat was replaced after part was back ordered"

"Very nice and friendly. Good service."

"The team from start to finish was thorough, timely, considerate, and professional. The work was just what we needed."

"Carlos was here really fast and fixed the issue"

"Very pleasant and knowledgeable tech"

"Eltayib was personable, polite and quick in servicing unit"

"The efficiency with which he checked out the system"

"Carlos is the best plumber we have ever used: fast and efficient and clearly explains everything he is doing."

"David was the best!! he informed us every step of the way and we are so impressed with him."

"Polite, easy going"

"I was satisfied that day, but several days later, a leak developed under the sink.I had not had a leak before the service was provided."

"Alway does great."

"My maintenance Check up went smoothly thanks to my tech Ivan who has serviced my unit for many years."

"The membership is effective right away; had to call the office to verify when the tech called. Tech was impatient with my decision & he didn't give me my old part that was replaced. Billing needs to be itemized by labor & part. The office is supposed to call me back to confirm cost if it's under membership discount."

"On time, fast, professional"

"On time and fast repair"

"Billy didn't leave until he made sure we had ac. He went above and beyond"

"The installer was not forthcoming on two issues that were described by Phil. I had to ask the installer why the enlargement of the intake register was not carried out, and why the APCO UV lights were not installed. I would have been reassured if the installer had been proactive in telling me about these issues that Phil led me to expect would be done."

"Peter was fantastic! I would love to have him as my home representative. Very much an expert."

"Allen was able to pinpoint the leak in my front yard and didnt have to dig the whole thing up."

"Temporary fix and waiting on an estimate, scheduling was poorly done."

"Strand Brothers failed to prepare Technician before coming as to what units I had and what replacement parts would/could be needed. This let to two separate trips and two separate interruptions to my schedule."

"Miguel was very professional and very knowledgeable."

"very professional and helpful plumber."

"He solved the problem and provided advice about future care to avoid problems in the future."

"Quality service delivery"

"Came and did the work so fast and efficient. Quoted cost and ended up cheaper and explained problem and work done.You have done other work and put in my Hvac system. Happy"

"Friendly Competent Service. Miguel always explains Service and gives advice on maintenance of the unit."

"Grady spent a long time reviewing everything. He spent more time than others have in the past."

"David was very positive in his approach when he arrived, told us what he was going to do and got it done. Exceeded our expectations."

"David has serviced our unit before. He is friendly and knowledgeable"

"Showed up on time, polite, professional and efficient"

"On-time, professional service."

"Took too long to get an appointment & appointments were abruptly canceled & changed."

"Andreas was helpful and explained well."

"Effective and friendly."

"The technician was very efficient"

"The services I expected we completed. It was timely and efficient."

"The technician was knowledgeable, courteous, and explained results so I could understand them"

"Late on appointment."

"Rey explained the issue about installing a UV light clearly and why it should not be done at this time."

"Miguel explain clearly about the maintenance he did. He was friendly and courteous."

"Alex was very professional."

"Ontime quick and friendly"

"The tech was on time, polite and explained everything thoroughly"

"I was supposed to be emailed some quotes on a hot water tank based on what we spoke. I never received anything."

"I was "sold" by phone a maintenance special ($69 per unit) to inspect and conduct routine preventative maintenance of my systems. Unfortunately I was not able to be present during the service. I spoke to the Technician by phone and was "briefly" and not completely told of the work that was performed. When I got home I saw a "checklist" of what was inspected with one recommendation to eventually replace a fan motor. The Tech didn't even know what I was supposed to be billed for. I had to tell him he was there to perform the preventative maintenance service per the special of $69 per unit that I previously agreed to pay per the reservation that was made in February. The attic space was never closed and the light was never turned off once he was done in the attic. Without physically being present in my home during the service, I am not confident my systems were adequately inspected and maintained."

"very professional"

"Very professional, knew what he was talking about the, answered all questions thoroughly and was on time"

"Rey was very informative. He worked quickly and thoroughly."

"The technician was polite and knowledgeable. I learned new capabilities of the iComfort system."

"both did excellent work"

"During the Texas Winter Storm, Strand Brothers' phone representatives and; of course, the technician, Andres # 941, were all extremely professional, courteous, efficient, patient, and very helpful."

"Mr. Rodriguez was not only thoroughly professional in servicing and repairing my two systems, but extremely congenial as well."

"Work was explained and performed as explained."

"Carlos has always done a good job for us"

"Polite quiet and competent. Went straight to the work at hand."

"Very efficient."

"TECHNICIAN clearly identified the problem so I could replace a damaged breaker. Very pleased with the prompt response to our problem."

"He was polite, prompt, did the items I requested and even made a return visit to install a defective carbon monoxide detector."

"The technician was knowledgeable and fast, but they have all been Very Good Service!"

"Nobody perfect"

"Resolved issue quickly under difficult situation."

"The technician was friendly and gave me time to explain what was going on."

"Dependable"

"Prompt and efficient service's"

"$231 to tell me I had a leak. What I already knew and told the tech. Then he tried to get me to spend $600 to find the leak with no guarantee to find and may cost even more to find. Then the repair cost on top of that. I had a new person come over and he was able to locate the leak, where I thought it was for $125 total. I'm about to go online to give reviews if something isn't done."

"Pete was great, however, he came out for the wrong reason. Apparently, you never read my appointment request where I stated that I wanted an estimate for an on-demand water heater."

"Grady was professional, thorough and answered our questions regarding our furnace. He was friendly and made us feel that our safety and well-being were important to him."

"Great communication and excellent service. Allen really took the time to explain what was happening and the steps he was taking."

"Did not fix problem but still charged $265 and said he fixed it. Another tech from strand came out and said it was a different problem. I want a refund of the $265"

"The technician was very knowledgeable and offered tips for the upcoming winter storm."

"As always, your techs provide prompt, professional, and quality service."

"Nice man. Didn't do anything."

"My technician did a very good detailed check. He was polite, personable and seemed to care about my service."

"The serviceman was early-on time, very pleasant and set about his review of our system quickly. Saved me from having to climb into the attic to change my filter."

"The responses were fast, from the first perso; I spoke with to the technician who analyzed my system , to the person who advised me on the system to buy."

"Alex is always good at his job and gets it done. He is responsible and respects my home. Please send Alex every time my checkup is due."

"Did not get problem fixed"

"Promptness. Explaining things as he went along."

"David was very respectful and came in masked. He explained everything he was doing during the inspection."

"A company I can rely on to give me a fair price."

"Luis checked out our system and provided an easy to understand status of our system and options we could chose from. No high pressure sales pitch or exaggerations. No charge to remove the dead rat that shorted out the contactor. :) Luis was always very courteous and respectful of our home."

"Explained what he was going to do, potential cost outcomes and then completed task efficiently."

"Always enjoy great professional service."

"Plumbers were on time and figured out the problem with my plumbing needs efficiently. It is so important to be able to trust in their workmanship and I would request them back in the future if needed. Keep up the good work I appreciated your help. Sandy"

"No comments"

"Did not install h2o heater as discussed and subsequently put in different unit without telling us"

"You didn't stop until problem was resolved"

"Polite and friendly. Explained condition of the Hot Water Heater and what I needed to do to keep the unit running efficiently."

"Tom was here at the beginning of my appointment time and I liked that. He was polite, quiet and did his job."

"They were very professional I didnt try to add on any extra work."

"Good service"

"The service was good but the procedures during a pandemic need to be updated and refined. There is no need to send a Sales Specialist / Supervisor to also come into my house. That is bringing two people into my house which is unsafe during this time. The technician did not wear shoe covers. After the service the technician and supervisor wanted to talk (i.e. try to sell me something) and they wanted to talk inside the house. This is also very unsafe. As many interactions should be outside and 6 feet apart."

"identified preventive maintenance recommendations"

"He was very professional and thorough"

"Alphonso was so personable and was very professional. He was wearing a mask which would have been a deal breaker for me."

"Other than being surprised I was having trouble again (2nd call) with my new system; installed in March 2020, Benji was very good. He explained what he did and that everything should be fixed now. Hopefully I won't need anything else but to have it maintained."

"Excellent outstanding service"

"The tec took his time to check everything and answered my questions."

"The guy that came to my house was nice, respectful and very knowledgeable. He offered a couple ideas of things I can do to increase functionality for my system. If I could, I'd request him every time."

"The technician was very friendly and gave me tips on using my a/c unit."

"Strand initiated service; I received a call that tech was on the way, he arrived on time, was very courteous and diligent and gave excellent information re: filter/maintenance."

"The HVAC technician was right on time and completed his inspection in a timely manner. He didn't mess around..."

"Allen was very knowledgeable & kind. He was very professional."

"Technician took the time to explain each step he was taking in testing my unit."

"Arrived within scheduled time frame; let me know what he was checking, cleaning in the system, and provided answer to a long term problem with A/C drainage"

"Choose Kevin tor my service. He was great this time and the last time he was at my house."

"your technician told my wife that we needed an entire new AC unit and it would be $10k. Upon calling a second vendor for a second opinion. The root cause problem was an electronic float that shorted and disabled the entire unit. Once float was disconnected the unit worked. Had I taken the Strand Service advice I would been out $10k unnecessarily. Not sure if your tech did not have the expertise or if we was trying to extract $10k from me. Either way, his mis-diagnosis would have been a terrible mistake. I will never use this company again nor would I recommend them. I will posting my experience on Yelp."

"They were very polite and respectful"

"I have sent an email and complained more than once"

"on time, efficient, explained everything well"

"Technician was very nice and professional. He came back right away when thermostat malfunctioned again after he left."

"First, the technician didn't believe that I was on the maintenance plan. Second, the quote I was given to repair my furnace was inflated to the point that I would have been ripped off."

"prompt and professional"

"I have had dependable service for many years and the most recent check up on my unit was the same dependable service. Ivan (tech) is always on time, very professional, and willing to help with any concerns for my unit. Thank you Strand Brothers and Ivan for many years of dependable service. Keep up the good work!! Sandy Austin TX"

"Grady is very thorough and efficient."

"The technician always done the best job, pointed out things to improve my AC/Heating system."

"Even though my hot water heater leaked after it was flushed and caused some damage to a few books, Dale the plumbing manager has promised to replace them."

"Professional"

"The check valve did not hold pressure & started leaking, called they sent out another tech who said he did seal threads"

"Every time Strand Brothers is at our house, they do a great job!"

"Technician was very thorough and in no hurry to complete his task and explained things being serviced as he was going along"

"Outstanding service"

"Glen was great and did everything he could but he was unable to fix both installation errors. The original plumber no showed the previous Friday. He closed out my ticket saying he was at my home and completed the job when in fact he was never here. Glen called Allen, the other plumber, to tell him he would need to come out on Tuesday 10/12/20 and that he would schedule this appt through dispatch but that never happened so no one showed up Tuesday....another no show. My scores reflect my recent dealings with the company not Glen."

"I feel like went above and beyond with the service"

"I am doing this for my husband who was there, and he said they were good."

"because of Miguel"

"I just feel safer use of my equipment after being inspected and any discrepancies repaired with the upcoming winter.here"

"minimum time on the job with very good results."

"Knowledgeable and courteous"

"Alex was great and found the AC problem and ordered the coils. He installed the new parts and was very professional. It was nice to have him working in my home."

"Very thorough and cares to do a great job."

"Mark did a great job listening to the issue I was having, and did a wonderful job helping to troubleshoot an work through the potential solutions."

"Technician was on time and he explained what he was doing and what I needed to do to keep the unit functioning properly."

"Courteous and professional"

"Very thorough and efficient."

"Andres was very prompt, professional and experienced."

"Glen is a superb plumber. Honest and very good at his technical work."

"He was 2 hours late"

"did nice job i believe so far"

"Good communication"

"How quickly the tech arrived and how he explained the cause of the problem."

"Technician was quick and knew how to diagnose and resolve the problem within minutes. Also gave me realistic steps to monitor solution and a way to contact if more work was needed."

"Outstanding service"

"We had someone at our house eithin 1 hour on a SUNDAY, Amazing. And he fixed it quickly. Randall was incredibly friendly and helpful. As well as cautious with all of this Covid crazy going on."

"Arrived on time. Was very friendly and communicated very well what was done. Excellent job."

"Professional, knowledgeable, courteous"

"Experienced professional and very kind. THX"

"Your tech fixed The problem and it worked for two days. On his next visit, I asked him if he checked the coil to see if it was dirty and he said the unit needs replaced. Didnt check the coil. Had another company replace the unit for 1/4 the cheapest quote offered by your company. Coil was very dirty and most likely the cause of the problem. But you have great response time."

"Randy was very polite & checked out the A/C. I am still smelling a faint smoke smell when the A/C is blowing, but he didn't find anything."

"I think your service call prices are way too high."

"Nice young man. Answered every question."

"Andres was very helpful and professional."

"Josh and his team did a thorough inspection of the entire sewer line. They arrived on time. They allowed me to see the damages caused by roots for myself to see what repairs were needed. Replaced the whole connection from the house to the street in a day. Only a few hours of down time occurred throughout the day. Helped get city permits for me. Finished the job thoroughly, and the clean up left the yard in pristine condition. A very friendly group of folks. Thanks so much for your efforts."

"Very professional."

"He was very thorough"

"The technician was very knowledgeable."

"very professional and helpful"

"I have been your customer for many years, but will not any longer due to the negligence in servicing my AC unit, the resultant damage to my home, and the lack of response after two requests to speak with a manager concerning these issues. During the spring maintenance service this tear, I requested that the technician be sure to clear the drainage line, as I have had difficulty in the past with biological growth occluding the line and causing the cutoff switch to activate and shut down the system. A few weeks after this service, the system began intermittently shutting down, and I made another service request, during which the unit had begun to operate normally, and the technician found no issues. A few weeks later, water began dripping through my ceiling, and exained the unit, and found the drip pan overflowing into the ceiling below it. Again I made a service request during which the technician related that the drain cutoff switch had failed and the drain had backed up and overflowed due to biological growth in the system. He also suggested that I neede to have the evaporator coils cleaned out, which he estimated wuld cost around $1500. The result is that I now have sagging and stained sheetrock in my downstairs ceiing as a result of a technician neglecting to clear the drain on maintenance, and a company that ignores my requests to speak with a supervisor regrding these issues."

"The technician told me everything wrong with the system and that it needed replacing, but could not diagnose the problem and what was causing the issues. $132 is a lot of money to pay for that."

"They were timely, polite and efficient and told us what they had done and what was left to do."

"I was impressed with how quickly they arrived, how efficiently Miguel worked, and how they answered all my pressing questions in a very quick and direct manner. Daniel walked us through several options for repair/ replacement/ and financing, all of which put my mind at ease."

"Technician was fantastic and completed the job in less than an hour. My frustration was the $410 I was charged for labor and another $327 for a previous trip that took 30 minutes to troubleshoot the problem and fix. To me this borders on price gouging. I realize everyone needs to make a living but that kind of labor charge is ridiculous. Next time I will learn better to get the labor warranty which I now have in place."

"Did not do a thorough exam of the problem area."

"Quick response from initial call to completion."

"This tech was extremely pushy about us talking to a sales person for a new HVAC at that time. He didn't seem interested in checking our existing system for issues. I showed him where our filters are located. I was hoping he would change our filters at the same time. He said to just wait until the HVAC sales person is out."

"I was disappointed there was a trip charge and also a diagnostic charge. I was also disappointed the service technician wanted to charge $200 for a non-programmable thermostat. They are $20 at Home Depot. Thats a huge mark-up."

"Overall very good. Only item to improve would be caller ID, when calling to say tech was on his way. Too many junk calls. If no ID, we don't answer."

"They were very professional"

"Outstanding quality work"

"Because you guys are fantastic. I wish I could work full time for you guys."

"You all had just been two weeks ago, and then charged more money to take care of things that should have been done."

"I was able to get an appointment quickly and Miguel was right on time. He was professional, friendly, very helpful, and fixed our ac issue."

"Carlos was professional and polite, explained why our water heater failed."

"I appreciated the quick service because we were melting! Julio clearly explained the problem and cost, and got to work. All in all in it was a fast, professional experience. Thank you also for the mask and distancing!"

"Respectful of property, good communication"