Strand Brothers Service Experts Reviews

"Miguel showed that he was concentrating on his tasks. He also he also gave us some tips on how to get better performance from our unit. Miguel seems to care that he explains things well."

"Fast and efficient"

"A telephone letting me know that the tech is going to be very late."

"Alex was very knowledgeable and answered all the questions we had."

"Was fast and provided alternatives for future issues"

"The technician came promptly, performed his job and explained what he had done."

"He was very nice and professional and explained why he was doing what he was doing"

"Thorough inspection"

"Responded on the same day to AC outage. Thorough but quick."

"Miguel is an outstanding professional !"

"Technician on time, efficient and polite."

"Diagnosed problem quickly and professionally. Fixed plumbing problem and made recommendations for other issues."

"He was friendly and helpful. He answered all my questions."

"Tech seemed thorough."

"Arrived early and finished earler than expected."

"Courteous thorough efficient"

"The technician explained the condition of my system so I could understand"

"Excellent service and explained everything in detail"

"Very competent tech."

"Did everything I expected, offered to do more to assist with getting to know how my Nest works and changed my filter."

"Friendly, efficient, knowledgeable service. Good pricing."

"His "assistant" parked the car in a no parking zone and a neighbor was angry about that..and it seemed to take longer than usual."

"It was clear when he got out of the truck that he didn't wont to be here.."

"The actual service and attention to detail of the technicians were excellent. My chief concern was that although this was a seasonal check for equipment your company had sold us and installed, the men on the ground did not have paperwork showing our warranty including the serial numbers that they needed for a part. This same lack of preparedness and information was present when I called to learn when the part was available and installation would happen. I had been told I would be contacted. The person who returned my call said the part was covered, but not the labor. This was not the case. I had to look up our records here at home to provide the needed correct information that both were covered. As I say the technical service and accommodation was excellent. However, the technicians who performed the work and the representative who called me back should all have had the information provided to them that was pertinent to the situation. Otherwise it appears to be requiring the customer to do the company's work for them."

"Polite and professional"

"The technician was on time and very professional."

"Not happy to find out Strand Brothers Can't service home A/C that takes R22.. Satisfied with cleaning."

"Very thorough."

"Technician was courteous, explained in lay-man's terms what was wrong with the cooling system and patient with homeowner's questions."

"Technician got in and out quickly and explained thermostat functions."

"Pleased with hiow fast to set up an appointment for service"

"fast, efficient, clean"

"Raul was on time"

"Knowledge and perseverance"

"He didnt find anything wrong idea and a half later I had the same problem."

"Glen was the best."

"Price was way out of line. $4,400 vs $500. You are a joke. No explanation on why it cost so much. Ypur tech hung up on me when confronted. I will never call or recommend you ever."

"Fast, friendly, efficient service."

"He was great been here before knew where everything was!!!!!! Very pleasant !!!!!!!!!"

"Glen delivered 3 bags of salt for my new (1 year old) water softener and explained the salt removes iron which I assume is more beneficial for the unit itself."

"Very efficient and professional"

"Technician that came to fix to fix our clogged kitchen sink was said that he couldnt because of a foundation problem. Gave us an estimate to repair that would have cost $4500. Call another company and the cane and repaired the problem. We have used Strand brothers for our AC but we will never use them agsin"

"very knowledgeable of what he was doing"

"Bo was the kind of rep youd want representing you."

"Good service, very informative."

"Raul, technician was prompt in arriving, he was courteous, friendly and assessed A/C unit thoroughly. He found that air filtered should of been changed a bit sooner. He stayed to make sure that A/C was going to work properly."

"Happy with the results but sorry it took three service calls."

"The guy put a gage on the system and said it was shot... told me I need a new one. I asked if he could get it running to cool the house down. He said nothing I can do I called another company. They came out and put a new part on it and got the system working. Blowing cold. I know Im going have to buy a new system but your salesman last time told me $10000 and didnt even look at it. I got a quote for $6000. Im done"

"The consultant was knowledgeable enough to know he didn't have the parts to fix it. Extremely polite and told me what to do and say to the 'Lifesource' guy Would like to have had an opportunity to send a photo so the tech had the parts. My water was shut off."

"Great technician and appointment"

"Quick response Very professional Nice tech"

"He came when he said he would, did his thing, took our credit card info (wearing protective foot coverings when in the house), and left."

"The technician provided fast, friendly service! Problem was fixed in no time!"

"Fast and informative"

"No one showed up. I made an appointment and they came the wrong day, I told the man that came that the appointment was for the next day. He was very nice and said ok, but no one showed up the next day."

"Very knowledgeable, provided suggestions and friendly."

"Service tech was good at explaining to us what he was doing and about his findings."

"all 3 reps that showed up were fantastic in their knowledge and work ethics"

"The problem was not resolved even after spending $500."

"Needed to fix a main leak. Josh took the time explain the different options in finding and fixing the leak and the costs associated with each option. After seeing how much work he had done digging through mud between crape myrtle roots, I felt the cost was very fair for the work that he had to done. -Thanks"

"Glenn Carson has been our technician/plumber several visits, always providing the very work and good information about any relevant situation.. We always request his services for plumbing."

"Tech told us our unit was 2-4 lbs low on refrigerant. and at $250.00 a pound would cost $1200 to fix our a/c unit and may have to replace the evaporator coil. May as well replace. After 2 other companies came out and said our unit was about a 1lb low which was normal and nothing else was wrong with our unit. No need to replace. repair less than $250.00. You tried to rip me off on spending 6,000-8,000 on a new unit."

"It took 4 days to get the new fan which seems like a long time. Also Strand didnt have a record of our warranty in their system which is really weird."

"Miguel knows his stuff"

"great knowledge of ac experience"

"Knowledgeable and explained the readings.j"

"The Tech explained all that was done and gave understandable answers to my questions"

"Upon viewing the A/C unit Daniel started on his sales pitch to have the unit replaced. Doom and gloom immediately, "it will break down any moment." "the outside unit is cheap and needs to be replaced." Need a new blower motor, replace 7.5 cap, clean indoor coil, replace 35/5 cap, replace condenser motor, replace compressor. I informed him the owner has a Home Warranty. We don't do warranty work. the warranty company will only put a bandaid on the unit. Strand Bros can do much better!! The entire time was a sales pitch and doom and gloom. Strand Bros - I am a Realtor, you have lost my referral business."

"Javier has come out to my house on 4 different occasions. He is honest, professional and he always sets my expectations."

"Just had yall out for a quote on replacing my ac system."

"Very courteous young man, he provided advice and answered all our questions."

"Repair working well, probably should be part of the seasonal check up instead of $230 additional"

"Hard worker but did not apply 15% discount in the Plus Service Plan and he said he could not perform Precision Tune UP since that would have to be done by another technician and scheduled separately. ."

"The tech very clearly didnt want to be there."

"Fast service"

"The technician listened to my concerns and was came up with a solution to the problem."

"The tech was super friendly and shared lots of information with me"

"Darrin was friendly and competent and made certain that I understood everything he was explaining."

"Service provider was very professional"

"I called and a plumber was here within the hour."

"Great service"

"Adam was very knowledgeable about the systems and thoroughly explained my options. I felt since he had been a service technician he provided additional insight on the positives and negatives for the various systems."

"Ross was a very thorough and professional service expert."

"Fixed it fast."

"Allen shared helpful information before, during and after the work he did."

"Very professional and sufficient"

"Miguel is the best there is, knows what needs to be done."

"Third technician solved the problem. Thanks"

"Very polite, on time and very courteous"

"Glen was very nice and got the job done quickly."

"Prompt and great service! Strand is ALWAYS available!"

"They responded in a timely manner and did the repairs professionally and in a timely manner as well."

"Knowledge of each step that would be taken to complete the job."

"very prompt, answered all questions, was helpful and professional"

"Miguel was fantastic. He was a professional and knowledgeable. He went out of his way to ensure my AC was fixed correctly. He gets a 10 +++ Unfortunately the securing of the one part and the correct one was delayed 2 days or I would have given a 10 rating over all."

"All went well"

"Benji did a great job as usual."

"Phil said the blower was out and we had a leak in the coil 3k . But our house and system was so old we needed a whole new system 15K . I said we will get a second opinion . The new guy said its just the blower 650 and fixed that day."

"Efficient"

"Very fast, friendly service. Problem fixed!"

"Ivan is friendly, efficient and professional"

"Very satisfied. Always on time and reliable information."

"Very responsive and helpful"

"Professional, friendly and knowledgeable. Went the extra mile."

"Very professional and polite rep."

"Called in the a.m., about 30mns after call, the technician arrived. He did not diddle around got everything fixed quickly, efficiently and cleaned up after"

"Aaron was very efficient and polite. He seemed very thorough in his work."

"Plumber was very well informed about his trade. He even gave us some tip on keeping the drains cleared and what not to use. We appreciated this very much."

"Alex was great! He did a thorough a/c leak test on our system. Discovered the leak was in the outside coil. He ordered the part and installed in a professional timely manner. I would recommend Alex to anyone."

"Miguel dx a fan motor issue wednesday, followed by visit with Alpha who was to contact me yesterday with a quote and repair appt Gave not heard from him, did call him and leave a message It wd appear that you wd orefer to selk a new unit rathat than replace a fan motor"

"tech was prompt and very efficient and thorough...great job"

"Good service but thermostat setting dropped to 62 degrees over night and I had to reset at 75 degrees this morning."

"Miguel answered my question I had and explained to me what he was doing to keep my unit working smoothly."

"Tom carefully assessed and diagnosed a difficult problem an got our AC back up and running."

"Very efficient and thorough."

"Ivan is very attentive to my A/C and heating needs.and that is why I request him. He takes the time to listen to any problem or question that I might be experiencing with either unit. I appreciate his input and he is a valuable employee to Strand Bros."

"After spending $3,600 on a new water heater and install, we ended up with a leak that damaged ceiling and drywall. Strand took care of the damage at no additional cost to us, but it was frustrating to have contractors in and out of the house for 2 weeks after a new install - especially since we had just gotten home from the hospital with a newborn. Throughout this whole process, I had to coordinate with each of the contractors about next steps and when they'd be at our house. I didn't get any kind of follow-up call from Strand Brothers explaining the process or steps required to resolve this issue. We felt like we were left on our own to deal with the mess. On top of this, we just signed up for the yearly service plans (HVAC & plumbing). This whole situation doesn't give me a lot of confidence in Strand Brothers."

"Found out the next day that the low voltage wire from the unit to the house had severe wear and shorted out causing loss of cooling. Had to have a second tech out in Saturday night"

"Technician emptied the condensation pan and blew out the drain line. However, the problem reoccurred again later that afternoon. Called a different company. They found that the drain line was running uphill and had a kink it near the wall where it exited the attic. They emptied the condensation pan, leveled the drain line and removed the kink. In addition, they cleaned the condensation coils, tightened electrical connection,s and checked coolant level all for $305. Strand Brothers charged $433 for just draining the condensation pan pan and blowing out the drain line which did not solve the problem."

"Alpha was personable and had an easy way of sharing information and options."

"I was looking for a tune up, and after 10 minutes I was told I would likely need a new system and so no further work was done. A sales person was called out to look at installing a new system. Just feel bad that I was charged $79 for no real work being done and the only way I would get that back is if it was deducted off the prices of a new system."

"Resolved issue quickly."

"Smart knowledgeable persons"

"I feel there was too much emphasis on replacing the units. The water float was left stuck"

"Friendly, helpful, knowledgeable, professional"

"They have taken care of my AC needs for several years. I have maintenance done twice a year at a very reasonable price. They have never told me I needed something that I did not need. I am very pleased with their customer service"

"Isaac was helpful and explained what he found."

"He was very through and took a lot of time to clean the clogged drain showing me the problem and how he cleaned it. He explained things to me and my options. I liked Daniel"

"Lance was on time, very professional, did an excellent job of servicing my ajr/heat system, and was extremely courteous."

"Tech found an issue with the thermostat and fixed it. A.C. now working properly."

"Isaac was very diligent during the service call"

"Frank was pleasant and repaired what was needed."

"Very professional in appearance and explaining what needed to be done."

"Appointment was for 10 am to 12 noon. No show and no phone call. 1230 pm I was leaving and tech showed up. Disappointing"

"Great customer service by the technician"

"The technician fixed our clogged drain in the sink in our upstairs bathroom. He also moved our garbage and recycle container from the curb to our garage door, so we didn't have go out in the rain. That even being asked to. Above and beyond!"

"Courteous and efficient"

"Great Techishan"

"He was on time etc."

"Miguel was excellent!!!"

"both Miguel and Alpha were very courteous and helpful."

"Carlos is very proficient."

"Prompt response and knowledgeable tech"

"Good service, respectful to home. arrived towards the end of the two hour period"

"Service was completed quickly and competently."

"have a 20 year old unit that is been working fine keeps the house cool but I figured since it's so old that we would have a technician come out and do it tune-up so I ordered the tune up special I was not home and all Billy did was try to pressure my wife in 2 buying a new unit made up a story about the motor going out and leaking oil . I had another company come out and look at it and they agree it's an old unit but it's working fine no leaks the fan runs fine. Billy didn't even do the tune up I had to text him and he came back and sprayed the outside unit and that's it. Feel lke I was robbed 80 bucks."

"Very thorough and efficient maintenance program."

"This technician claimed something was wrong with the install yall did almost 3 years ago. I called his bluff by saying I find it odd that none of the last 6 of your coworkers said anything."

"I've always had great service with Strand Bros. On time and great work."

"Kevin took the time to explain everything and stayed to do unexpected work."

"A technician was able to come out the same afternoon I called for the appointment AND the technician was very helpful!!"

"Technician said the hot water heater was fine and it was an electrical box. The hot water heater is gas and there is not an electrical component. After spending $200 on an electrician we called another plumber who immediately found out the issue and fixed it. Super super disappointed that I paid $$ for the technician to do nothing when there was something wrong."

"Spotted a leaking capacitor. Rather fix it during maintenance than in the summer when it's hot."

"Recommendations were clearly mentioned and broken out for me"

"The estimate was very high compared to others. The estimator said that their were problems with the toilets I had selected & said Koehler was better."

"Brian was professional but very courteous and polite."

"Always very professional service and staff."

"Jason was prompt, friendly, competent, and did a good job of explaining what I needed to know to keep my system running smoothly. I have not been pleased with all aspects of Strand Bros., but Jason did a lot to make me think well of them."

"Peter was very courteous, conscientious, and thorough. He put shoe covers on, and was respectful of my property."

"He changed the furnace filter. It is a ten foot ceiling that I can't do."

"He diagnosed and fixed my unit from having too much freon. I've had two other guys come out to do PM's and neither one went as deeply as this guy did.I thought it was just my unit being cheap Goodman brand, didnt think a 2 year old unit would actually have something wrong with it."

"very good service"

"Easy to work with, excellent service by serviceman."

"Job well done with care"

"there were 2 representatives and they were very knowledgable and informative. they weren't pushy and because of this we are planning to buy our next unit from Strand."

"Javier is the absolute best. He was relentless in getting my problem fixed. He had to get up on the roof, but the ladder I had was not tall enough for him to safely do that, so he backed his van up to the edge of my garage and climbed on top of it to get on the roof so he could fix my problem. He also pointed out other problems I have with my roof which I was unaware of. I commend Javier highly for his work ethic and also for being so kind and thoughtful. I consider him a friend."

"Strand Brothers was prompt in calling us back and providing quotes."

"Tony Sanchez stepped in to solve a problem I had with the initial service visit. I very much appreciate his efforts. He is very good working with clients. I would have been very disappointed without his help."

"Would have been a 10 if it wasn't rescheduled at the last minute"

"Miguel is knowledgeable, friendly, efficient and skilled. He did a great job, gave good advice and was instructive."

"My technician didnt come till the end or close after of the allocated time frame (12-2pm). Wish he came eariler."

"Both sink drains leaked after a few days."

"Kim was very friendly, professional, efficient, and new what needed to be done."

"The workers tried an initial fix of our problem. When it was partially fixed they returned and investigated further and determined there were multiple problems. They pursed another remedy to our problem and continued working late into the evening until the problem was finally resolved. There persistence was appreciated. The workers were very mannerly and did not leave our premise until we were 100% satisfied."

"Service technician put in the extra effort to explain everything he was doing at to take pictures of the problem that we had and take it back to plumbing experts at his shop to help us resolve the issue from happening in the future"

"Tony Sanchez stepped up to help me overcome a rough start with Strand. He was an excellent priblem solver... and I really appreciate his skillful resolution to the issues."

"Javier not only completed the work satisfactorily, he explained his actions and provided good advice as well."

"I would have given a 10,but it took almost all day to get someone here.Other than that everything went well."

"On Feb 28, Strand disassembled my HVAC system...its almost 10:00 pm on March 4, and they have not returned to reassemble or fix it. We are having severe freezing weather. This is a dangerous situation! And Stand has not returned numerous phone calls to respond."

"They worked diligently, explained what was taking place and cleaned up after the work. Took precaution to protect floors ,etc. after they left I noticed a large scratch on a bathroom door."

"He checked my 2 systems. Also told me something I needed to do monthly that I did not know I needed to do."

"Courteous and respectful service, both at office and service representative."

"They arrived on time, did thorough check of old unit and found crack that was dangerous. The next day they were prompt when installing the new unit and did thorough cleanup afterward. Very professional job."

"I sent a text to you praising Carlos who was excellent! He was professional, courteous, friendly, and answered all my questions. I have been using Strand for years with total satisfaction. Thank you."

"100"

"Greg was supurb! His professionalism, skill, and courtesy were well demonstrated. The water heater problem was repaired perfectly. He went beyond the call by installing a much needed water shut-off valve on the inlet pipe. He had to crawl under the house (50ft) four times! He is a large man and there is little room under there yet he did not cut corners and did a thorough job. Strand is fortunate to have such a fine technician. Thank you Greg!"

"They were thorough, tedious and very friendly."

"very good company and rep that came out-we are extremely satisfied with the unit and service we received."

"Very efficient, helpful explaining everything needed including price of upgrades to consider."

"very satisfied with this company and the service reps"

"I specifically stated when I called for service that I needed to have a water leak detected and asked if you had the necessary equipment. You stated yes you did. Well, you didnt. Big waste of my time and yours. Educate your call center!"

"Carlos is always prompt and efficient."

"The technician was very efficient and offered cost savings improvements"

"Teachnician explained everything well"

"Justin, was friendly, did waterheater check very well, neatly and answered questions I asked him, which he was very knowledgeable about."

"Kevin was very personable and got right to work."

"The service rep took his time to really assess everything in the attic, as well as outside. He explained everything to me in great detail."

"They were able to quote me and get work done quickly."

"Justin, arrived on time, introduced himself, was friendly and answered questions very well that I had about new kitchen sink in the future, the work he did was done in a timely manor I & neatly."

"on time; friendly; explained what he was doing"

"He was very thorough and brought the air filter as requested."

"I would have rated it a 10 (Miguel was great!), but my original appointment was not recorded and I had to call back and reschedule it. Some of my ratings to questions below reflect my discontent with waiting for a technician who never showed up. On the day my service actually took place (1/19/11), Miguel arrived right on time, was professional and provided excellent service."

"Although Freddie was very personable and seemed very knowledgeable, we never received an estimate, which of course made it very difficult to consider buying our unit from Strand"

"Peter was on time, courteous and answered all of my questions"

"did a good job"

"Very informative."

"Next day service, courteous and professional technician, job satisfaction."

"Alex showed up first thing in the morning and promptly performed his inspections."

"Very thorough, pleasant technician. Took care of long-standing issue with ductwork."

"Perfect job!"

"Technicians were professional, courteous and kept me informed on the progress"

"Technician seemed to offer the most expensive option first. The overall delivery of how he presented it seemed like he didn't care too much and as if purchasing a new unit is no big deal. When I called customer service to get more information of the financing option I was told someone would call me back. A few days has gone by now with no call. I called back again this morning and now a few more hours has gone by with no follow up. Very frustrating to say the least."

"Showed up on time"

"He did a good job quickly."

"Miguel was very personnel, and, communicative. On time. And, Efficient."

"Scheduling was difficult but Julio Salinas was a good serviceman."

"Got the job done"

"Kim arrived on schedule and was very congenial and his work was timely and well done."

"When the service professional came to our house the first time, he insisted that there was nothing that could be done on your end and that there was no gas leak and no issue and that it HAD to be something with our oven. We were charged for the visit. We then contacted the oven manufacturer. They came to the house and after 2 minutes of looking at the oven, he discovered that there was in fact a problem and a leak which should have been caught by your service professional. We then contacted you to schedule a revisit. I explained all of this over the phone and it was pretty much ignored/went unaddressed without apology, and they put us on the schedule. They were scheduled to be here between 12PM-2PM yesterday. After 2PM passed and I had not received a call or update, I reached out. I was told again, without apology that he was running late and would be there in about 45 minutes. Again, that was incorrect. He finally got to our house after 6:30 PM. He was short with us and rude to my husband. When my husband asked for an itemized receipt and more details he acted annoyed at the idea of a customer wanting to know what they're paying for. It's ABSURD that a company that boasts how amazing its service is and how professional they are, would conduct themselves in this way. Beyond this, it's absolutely ABSURD that in total we paid close to $400 between the two visits, for something YOU MISSED and misdiagnosed to begin with, and then when you finally show up 4 hours late, your service technician acts inconvenienced by being asked ANY questions. Then, we get charged close to $400 for something that took a max of 20 minutes to fix. The technician then went and sat in his truck for 30 minutes and my husband had to finally go outside to see what was going on and what the bill would be. COMPLETELY RIDICULOUS"

"Great service very professional"

"Didnt show... didnt call"

"Friendly, efficient in his work."

"Gave very good information"

"Julio arrived right on time. He was very polite and explain what he was doing. Once he was done he wrote up his report. Then came back in and explained everything that he had done. From the office staff to your service reps they are all very pleasant and professional. Thank you!"

"Charley was very professional & courteous.went right to work and found the source of a rattling noise that others did not find and a piece of my unit that was installed when new, but never connected. Fixed both of these problems quickly and did a thorough system check. He did good!"

"He was within the time- frame of my appointment, was polite& professional, He performed his tasks in a timely manner. I think he did a good job and didn't spend the time talking.Especially was not on his cell phone talking on my time."

"Felt service was good and professional."

"very sastify with the technician + good manner"

"Seems to be providing protocol as trainer went in this training model of service"

"While my first experience with Strand was not good this second and third visits went very well. The purchasing department did a great job of receiving warranty coverage for the bad furnace parts from Lenox for a furnace just over 2 years old. This was also done in record time that is very much appreciated."

"Ivan was very knowledgeable, polite & friendly. Great customer service skills."

"Great knowledge honesty tech!"

"Tom was professional and knowledgeable and went that extra mile in answering my many questions. He was the perfect representative of Strand, the kind every company would want."

"Alex was very polite and knowledgeable. He discovered something had been disconnected when the furnace was serviced in July, and reconnected it so the furnace would blow hot."

"great job"

"Very expensive with few options"

"I was not here,my wife was home for the check on Ac-heating she felt that was a good rating"

"Peter is very good at explaining what is going on with the service being provided.Great atttitude, listens and respectful."

"Allen was late a day. He left a mess every where he worked. For example, in the bathroom he left muddy boot marks all over the floor and bathtub. In the Kitchen he took everything out from under the sink on the floor in the kitchen. He wanted to charge us $750 for a new toilet and installation. Way over priced. I had to clean up after him. He came to work unshaven, his hair a mess, and had a dull attitude. He got the work done for the sink and bathtub, but the material he used was very cheap. There still a missing part for the bathtub repair, because he said he didn't have the part and I could just go purchase it from home depot. I went to home depot and asked for the part. They didn't have it."

"Alex provided excellent service and was very friendly."

"Great service at competitive prices. Ivan performed our fall service today. He was knowledgeable and helpful, answering my questions. He was thorough and also took care while working in the house. Strand is a very professional company."

"i'm glad the service got up and running, but it didn't matter who did it."

"Tech did a very good job, was professional and polite."

"I called stressed with water issues. The rep who answered my call (sorry cant remember his name) listened to me and was sympathetic to my problem. He checked the schedule and scheduled an appointment w/i the next 2 hours. Thanks for understanding. Larry arrived within 10 min of my call. He went straight to work on the issue. He was very informative. Appreciated him taking the time to show me how to properly turn off/on my water. I asked about changing out the "angle stop". He located the appropriate part on his truck and replaced. Ah now I am very comfortable I will not have any more water issues. Thank you for the great customer service! I continue to be a satisfied Strand Brother customer. ??"

"Tech was very polite and professional. He explained each item he checked and seemed to know exactly what he was doing."

"I felt like Daniel was a bit unfriendly and in a hurry. He also seemed annoyed that my unit was in the attic. I understand its hot, but my impression of customer service is unsatisfactory. He also didnt have a hose so I had to drag my hose around attach it then unattach it and carry it back. This includes my phone calls as well. No one seems to have good customer service skills. I was recommended by a friend and having a new contract with you guys has so far proven the lack of customer service."

"Mr. Rodriguez was very professional, competent, and worked quickly to identify our AC's problem. He clearly explained what was needed to repair our system and the cost."

"Promo, knowledgeable, polite, timely"

"Customer Service call was excellent, communication was clear. Technician(Efrain) was professional, quick and accurate with his assessment and resolution. Outstanding representative."

"The technician was excellent. The coupon program is awkward and, in my opinion unnecessary."

"Justin was very pleasant and tried to clear the drain and checking the line outside"

"Technician was friendly & helpful & patient."

"Brian is the best AC Technician we have ever had. He is professional, knowledgeable and conscientious. We renewed our maintenance contract with Strand because of Brian!"

"Great communication and explained all issues"

"My technician Justin was well informed, personable and professional. He got the job done to my satisfaction. He is an asset to your organization."

"Darin was very informative, fulfilled our requirements, and was most friendly and well-met."

"Alex was very professional, and did a great job"

"Jose was very through. Checking all electrical connections, replacing disconnect, & finding low voltage short in T Stat wiring."

"good reminders. technician on time. technician was knowledgeable, friendly and efficient."

"Professional, friendly, hard working and took the time and care to ensure I was satisfied."

"The service guaranteed was not the service provided as specified."

"Ivan was very nice and professional. He was very knowledgeable of job and explained tune up service and purchase new plus agreement."

"he found the issue with the heater not coming on. There was a pen, yes a melted pen caught in the motor. This had to have happened during the install 3/14/17. we had PM done 11/6/17, unit worked fine, with all of the cold weather and the heater running the heat melted the pen. there was a phone number on part of the pen. emergency services and restoration, they deal in water damage. please tell your install technicians to take their pens out of their pockets while installing new HVAC systems. this could have done more damage to our motor. we will wait to see if the system functions correctly from now until the end of our contract"

"Larry came out and fixed a line full of tree roots"

"Miguel was very thorough and explained everything well. Very professional."

"The lead technician, Diego and his assistant Felipe were apologizing for being late due to another job when they got out of the truck to install the heating system unit. They were courteous and helpful. They did not leave my home unclean. Diego gave me the new information and went over the operation. The quality of the work was very The quality of the work was very excellent. Also, Phil Wistner follow up with the order and returned my phone calls."

"With my Sprinkler System pipe broken, and water spewing out like mad, I was very pleased to have you be able to sent a service man out within the next 2 or 3 hours. He phoned before arrival, I showed him my problem, he told me what he would do to fix the problem, and was able to install a shut-off valve per my request. He was very pleasant, knowledgeable, and his work was excellent."

"Darin was very thorough in reviewing information with me, including other services that can be provided."

"Allen was on time or early both times. He made the repairs in a timely fashion. Lisa and Debbie also were very helpful by phone. This is my daughter's home and Allen also told me that you service the Wimberley area where I live."

"Quick service"

"First, this is not about the technician that came to my home. My issue is that the AC wasn't working and there wasn't a clear reason why. The compressor and fan were not engaging and no interlocks were tripped. The conclusion was that the condenser coil was a little dirty and the system had a slightly overcharged. No parts were replaced. This was a warranty service call, however there was a $89 diagnostic charge that I felt uncomfortable in having to pay. The technician ended up removing some refrigerant from the system. No refrigerant had been added or removed since the system was installed. Now I'm thinking that I will have another issue in the future and the technician will tell me that I have too low of a refrigerant level and then charge me another diagnostic charge and charges for additional refrigerant. I'm left knowing that I paid an $89 diagnostic fee and root cause of the problem was not determined."

"Brian was very helpful and answered all my questions in a thoughtful and patient manner. I appreciate that because I don't know about air conditioning stuff and I rely on the service tech to help me think of ways to fix the concern I have"

"Did service call on time, checked out system quickly and efficiently, installed warrantee replacement with nice explainations."

"I spent $300 with another company on the same problem. Frank diagnosed it right away and got the problem solved promptly. He was so friendly and professional. I'd definitely ask for him again."

"Ivan was so personable, professional and kept me involved every step of the way. Probably the best service technician I've ever had."

"Kim was excellent in both his customer service and friendliness.. Got the job done in less time than I had imagined. Great guy! he deserves a raise. :)"

"Everyone that I talked to was professional, informative and friendly."

"Another technician Larry had to come and correct the job. I did not get a break down of charges Did not arrive when scheduled and no phone call when he was to arrive.. Did not ask to check his work. left a mess."

"on time, professional, excellent service"

"Jorje and Mariano were both very polite and courteous. They arrived on time and took care to protect my home before they started work. They completely covered my stairway and the space below my attic access door. They worked quickly and carefully, and did an excellent job. When they were finished, they explained the next steps for me to take regarding inspection."

"Peter came late in the day, but he was still pleasant, honest, and very helpful. He asked if I might be interested in purchasing a new energy efficient system, because my old unit would require putting a lot of money into it and might not be worth the cost. He quickly spoke with the system performance analyst, and within an hour he was here, and I had help deciding what my next steps would be."

"Tom was very Professional"

"Miguel was very helpful and knowledgeable. He identified the problem with my compressor within minutes and had the parts to fix it ready to go. He showed me the wear on the unit and readings from his monitors and gave great advise and different options for maintenance to help extend the life of my unit."

"As soon as the technician arrived he said that the air condition unit was old but in fact it was only 3 years old. He sounded just like the rip off people you hear about on television. He started quoting several prices and when I told him it should be under warranty he smartly asked for the warranty. He was not a happy person and complained about having to drive an hour to get to my house which was not my problem since his company bought out the company I purchased the unit from. He proceeded to tell me how bad the company I purchased the unit from was which again was not my problem. The original company that the unit was purchased from always took care of things and stood behind the 10 year warranty. I called the main office and complained and Lisa said that she would check into things and call me back. She never did nor did anyone from the office call me back. I was given the choice of paying a high repair bill or signing up for a maintenance agreement. I was lead to believe that signing up for the maintenance agreement would allow the Strand Brothers to honor the warranty of the unit and that would be it. But I was not told that the maintenance agreement was for only one year. The technician left that out until I was ready to sign the agreement. While talking with technician the air condition unit shut off. The technician said that was a sign of additional problems but it was not because the unit had reach the set temperature telling it to turn off. I am not sure this technician really knows all that he should or was he trying to rip me off. I cannot trust the Strand Brothers."

"Fast response, friendly service (Alex) and timely resolution of issues"

"William was very knowledgeable, immediately locating problem."

"Greg The technician diagnosed the issue immediately and worked with the sales manager in that I was given an undersized unit. He was easy to work with and seemed to care about my issue. His demeanor was great. I would like him as my service tech on all calls"